user manual

12. Support
12.1. Support Department
As a valued provider, SOFTWIN strives to provide its customers with an unparalleled level
of fast and accurate support. The Support Center (which you can contact at the address indicated
below) continually keeps up with the latest threats. This is where all your questions are answered
in due time.
With SOFTWIN, dedication to saving customers’ time and money by providing the most ad-
vanced products at the fairest prices has always been a top priority. Moreover, we believe that
a successful business is based on good communication and commitment to excellence in cus-
tomer support.
You are welcome to ask for support at <[e-mail]> any time. For a prompt
response, please include in your email as many details as you can about your BitDefender,
your system and describe the problem you have encountered as accurately as possible.
12.2. On-line Help
12.2.1. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the BitDefender
products. It stores, in an easily accessible format, reports on the results of the ongoing technical
support and bugfixing activities of the BitDefender support and development teams, along
with more general articles about virus prevention, the management of BitDefender solutions
with detailed explanations, and many other articles.
The BitDefender Knowledge Base is open to the public and freely searchable. The extensive
information it contains is yet another means of providing BitDefender customers with the
technical knowledge and insight they need. All valid requests for information or bug reports
coming from BitDefender clients eventually find their way into the BitDefender Knowledge
Base, as bugfix reports, workaround cheatsheets or informational articles to supplement product
helpfiles.
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
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Getting help
Support