User`s guide

30.8. Limit bandwidth allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Troubleshooting ....................................................... 172

31. Solving common issues .. . ........... . . ........... . . ........... . . .. 173

31.1. My system appears to be slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

31.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

31.3. I can no longer use an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

31.4. I cannot connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

31.5. I cannot access a device on my network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

31.6. My Internet is slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

31.7. How to update Bitdefender on a slow Internet connection . . . . . . . . . . . . . . . . 181

31.8. My computer is not connected to the Internet. How do I update

Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

31.9. Bitdefender services are not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

31.10. Antispam filter does not work properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

31.10.1. Legitimate messages are marked as [spam] . . . . . . . . . . . . . . . . . . . . . . 182

31.10.2. Many spam messages are not detected . . . . . . . . . . . . . . . . . . . . . . . . . . 184

31.10.3. Antispam filter does not detect any spam message . . . . . . . . . . . . . . . . 186

31.11. The Autofill feature in my Wallet doesn't work . . . . . . . . . . . . . . . . . . . . . . . . . 187

31.12. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

31.13. My system doesn't boot up after installing Bitdefender . . . . . . . . . . . . . . . . . 189

32. Removing malware from your system . . . ........... . . ........... . 192

32.1. Bitdefender Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

32.2. What to do when Bitdefender finds viruses on your computer? . . . . . . . . . . . 194

32.3. How do I clean a virus in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

32.4. How do I clean a virus in an e-mail archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

32.5. What to do if I suspect a file as being dangerous? . . . . . . . . . . . . . . . . . . . . . . . 197

32.6. How to clean the infected files from System Volume Information . . . . . . . . . . 197

32.7. What are the password-protected files in the scan log? . . . . . . . . . . . . . . . . . . 198

32.8. What are the skipped items in the scan log? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

32.9. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . . . . 199

32.10. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . . 199

33. Asking for help . . . ........... . . ........... . . . .......... . . . .......... 201

34. Online resources . .......... . . . ........... . . ........... . . ........... 203

34.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

34.2. Bitdefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

34.3. HOTforSecurity Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

35. Contact information . .......... . . . .......... . . . ........... . . ........ 205

35.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

35.2. Local distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

35.3. Bitdefender offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Glossary . .......... . . . ........... . . ........... . . ........... . . ........... . . . . 208

Bitdefender Total Security