User`s guide

If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 178).
30.4. I cannot connect to the Internet
You may notice that a program or a web browser can no longer connect to the
Internet or access network services after installing Bitdefender.
In this case, the best solution is to configure Bitdefender to automatically allow
connections to and from the respective software application:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar..
3. In the Settings Overview window, select Firewall.
4. In the Firewall Settings window, select the Settings tab.
5. Under Firewall Rules, click Application Rules.
6. To add an application rule, click the corresponding button.
7. Click Browse and select the application the rule applies to.
8. Select all the network types available.
9. Go to Permission and select Allow.
Close Bitdefender, open the software application and try again to connect to the
Internet.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 178).
30.5. I cannot access a device on my network
Depending on the network you are connected to, the Bitdefender firewall may block
the connection between your system and another device (such as another computer
or a printer). As a result, you may no longer share or print files.
In this case, the best solution is to configure Bitdefender to automatically allow
connections to and from the respective device. For each network connection you
can configure a special trusted zone.
A trusted zone is a device that you fully trust. All traffic between your computer and
the trusted device is allowed. To share resources with specific devices, such as
computers or printers, add them as trusted zones.
To add a trusted zone on your network adapters, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar..
Solving common issues
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Bitdefender Total Security 2013