USER'S GUIDE
Bitdefender Internet Security Bitdefender Internet Security User's Guide Publication date 07/09/2019 Copyright© 2019 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Internet Security Table of Contents Installation ................................................................ 1 1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2.
Bitdefender Internet Security 6.3.4. Activate subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 6.4. My Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 6.5. Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7. Keeping Bitdefender up-to-date . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 12.8. How to remove a child profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 12.9. How can I upgrade to Bitdefender Parental Control Premium? . . . . . . . . . . . . . . 68 13. Privacy protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 13.1. How do I make sure my online transaction is secure? . . . . . . . . . . . . . . . . . . . . . . 13.2.
Bitdefender Internet Security 16.4. Exploits detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 17. Online Threat Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 17.1. Bitdefender alerts in the browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 18. Antispam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 24. File encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 24.1. Managing file vaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24.2. Creating file vaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24.3. Importing a file vault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 30.3.2. Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30.3.3. Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30.3.4. Phone Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30.3.5. Child Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 34.8. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . . . . . 219 34.9. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . . . . 219 Contact us .............................................................. 220 35. Asking for help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 36. Online resources . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security INSTALLATION 1
Bitdefender Internet Security 1. PREPARING FOR INSTALLATION Before you install Bitdefender Internet Security, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Internet Security 2. SYSTEM REQUIREMENTS You may install Bitdefender Internet Security only on computers running the following operating systems: ● Windows 7 with Service Pack 1 ● Windows 8 ● Windows 8.1 ● Windows 10 Before installation, make sure that your computer meets the minimum system requirements.
Bitdefender Internet Security 2.3.
Bitdefender Internet Security 3. INSTALLING YOUR BITDEFENDER PRODUCT You can install Bitdefender from the installation disc, or using the web installer downloaded on your computer from Bitdefender Central. If your purchase covers more than one computer (for example, you purchased Bitdefender Internet Security for 3 PCs), repeat the installation process and activate your product with the same account on every computer.
Bitdefender Internet Security d. On the device you want to install your Bitdefender product, check the email account that you typed in, and then click the corresponding download button. 4. Wait for the download to complete, and then run the installer. Validating the installation Bitdefender first checks your system to validate the installation. If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed.
Bitdefender Internet Security that these reports contain no confidential data, such as your name or IP address, and that they will not be used for commercial purposes. ● Select the language you want to install the product in. Click INSTALL to launch the installation process of your Bitdefender product. Step 2 - Installation in progress Wait for the installation to complete. Detailed information about the progress is displayed.
Bitdefender Internet Security available on the disc will be installed and a newer version will be downloaded from the Bitdefender servers via product update. Validating the installation Bitdefender first checks your system to validate the installation. If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed.
Bitdefender Internet Security Click INSTALL to launch the installation process of your Bitdefender product. Step 2 - Installation in progress Wait for the installation to complete. Detailed information about the progress is displayed. Critical areas on your system are scanned for threats and the Bitdefender services are started. This step can take a couple of minutes. Click SKIP SCAN if you want to scan your system later on.
Bitdefender Internet Security Android or iOS devices. To install the Bitdefender Central app on Android, you have to access Google Play, search Bitdefender Central, and then tap the corresponding installation option. To install the Bitdefender Central app on iOS, you have to access App Store, search Bitdefender Central, and then tap the corresponding installation option. ● I already have a Bitdefender account 1. Click Sign In. 2. Type the email address in the corresponding field, and then click NEXT. 3.
Bitdefender Internet Security Note Bitdefender does not get access to any confidential information such as the password of the account you use to sign in, or the personal information of your friends and contacts. Step 5 - Activate your product Note This step appears if you have selected to create a new Bitdefender account during the previous step, or if you signed in using an account with an expired subscription. An active internet connection is required to complete the activation of your product.
Bitdefender Internet Security GETTING STARTED 12
Bitdefender Internet Security 4. THE BASICS Once you have installed Bitdefender Internet Security, your computer is protected against all kinds of threats (such as malware, spyware, ransomware, exploits, botnets and trojans) and internet threats (such as hackers, phishing and spam). The app uses the Photon technology to enhance the speed and performance of the threat scanning process.
Bitdefender Internet Security While you work, play games or watch movies, Bitdefender can offer you a continuous user experience by postponing maintenance tasks, eliminating interruptions and adjusting system visual effects. You can benefit from all these by activating and configuring “Profiles” (p. 183). Bitdefender will make most security-related decisions for you and will rarely show pop-up alerts.
Bitdefender Internet Security Type "Bitdefender" in the search box from the taskbar, and then click its icon. Alternatively, double-click the Bitdefender icon in the system tray. For more information about the Bitdefender window and icon in the system tray, refer to “Bitdefender interface” (p. 19). 4.2. Notifications Bitdefender keeps a detailed log of events concerning its activity on your computer.
Bitdefender Internet Security unnecessary operations, which consume additional power, be postponed until the laptop is connected back to A/C power. Bitdefender Profiles assigns more system resources to the running apps by temporarily modifying protection settings and adjusting system configuration. Consequently, the system impact on your activity is minimized.
Bitdefender Internet Security For more information on Profiles, refer to “Profiles” (p. 183) 4.4. Password-protecting Bitdefender settings If you are not the only person with administrative rights using this computer, it is recommended that you protect your Bitdefender settings with a password. To configure password protection for the Bitdefender settings: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn on Password protection. 3.
Bitdefender Internet Security Note that these reports contain no confidential data, such as your name or IP address, and that they are not be used for commercial purposes. If during the installation process you have chosen to send such reports to the Bitdefender servers and now would like to stop the process: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Advanced tab. 3. Turn off Product reports. 4.6.
Bitdefender Internet Security 5. BITDEFENDER INTERFACE Bitdefender Internet Security meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To go through the Bitdefender interface, an introduction wizard containing details on how to interact with the product and how to configure it is displayed on the upper left side. Select the right angle bracket to continue being guided, or Skip tour to close the wizard.
Bitdefender Internet Security 3. Select the option Show icons and notifications for the Bitdefender agent icon. ● In Windows 10: 1. Right-click the taskbar and select Properties. 2. Click Customize in the Taskbar window. 3. Click the Select which icons appear on the taskbar link in the Notifications & actions window. 4. Enable the switch next to Bitdefender agent. If you double-click this icon, Bitdefender will open.
Bitdefender Internet Security 5.2. Navigation menu On the left side on the Bitdefender interface is the navigation menu, which enables you to quickly access the Bitdefender features and tools you need to handle your product. The tabs available in this area, are: ● Dashboard. From here, you can quickly fix security issues, view recommendations according to your system needs and usage patterns, and perform quick actions. ● Protection.
Bitdefender Internet Security Security status area This is where you can check your computer's security status. Autopilot This is where you can check the Autopilot recommendations to ensure proper functionality of the system. Quick actions This is where you can run different tasks to keep your system protected. 5.3.1. Security status area Bitdefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data.
Bitdefender Internet Security Turning off Autopilot notifications To bring your attention to the Autopilot recommendations, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Autopilot notifications: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn off Recommendation notifications. 5.3.3.
Bitdefender Internet Security To start protecting additional devices with Bitdefender: 1. Click Install on another device. You are redirected to the Bitdefender account webpage. Make sure that you are signed in with your credentials. 2. Click SEND DOWNLOAD LINK in the window that appears. 3. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only.
Bitdefender Internet Security and fix potential system vulnerabilities and assess the security of the wireless networks you connect to. The features you can manage in the Protection section are: ANTIVIRUS Antivirus protection is the foundation of your security. Bitdefender protects you in real-time and on-demand against all sorts of threats, such as malware, trojans, spyware, adware, etc.
Bitdefender Internet Security ANTISPAM The Bitdefender antispam feature ensures your Inbox stays free of unwanted emails by filtering POP3 mail traffic. For more information about the antispam protection, refer to “Antispam” (p. 108). VULNERABILTY The Vulnerability feature helps you keep the operating system and the apps you regularly use up to date and to identify the insecure wireless networks you connect to.
Bitdefender Internet Security VPN VPN secures your online activity and hides your IP address each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. Additional, you can access content that normally is restricted in certain areas. For more information about this feature, refer to “VPN” (p. 156). FILE ENCRYPTION Create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive documents.
Bitdefender Internet Security Click Configure in the Parental Control pane to start configuring your children's devices and monitor their activity wherever you are. For more information about configuring Parental Control, refer to “Parental Control” (p. 165). DATA PROTECTION The Data Protection feature lets you delete files permanently. Click File Shredder in the Data Protection pane to start a wizard that will allow you to completely eliminate files from your system.
Bitdefender Internet Security Critical issues are affecting the security of your system. They require your immediate attention and must be fixed as soon as possible. Click the status icon to begin fixing the reported issues. Non-critical issues are affecting the security of your system. You should check and fix them when you have the time. Click the status icon to begin fixing the reported issues. Your system is protected. When an on-demand scan task is in progress, this animated icon is displayed.
Bitdefender Internet Security 2. Click Show Security Widget in the contextual menu that appears. ● From the Bitdefender interface: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn on Security Widget. The Bitdefender Security Widget is disabled by default. 5.6. Change product language The Bitdefender interface is available in several languages and can be changed by following these steps: 1.
Bitdefender Internet Security 6. BITDEFENDER CENTRAL Bitdefender Central is the platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on. You can sign in to your Bitdefender account from any computer connected to the internet by going to https://central.bitdefender.com, or directly from the Bitdefender Central app on Android and iOS devices.
Bitdefender Internet Security 3. Sign in to your Bitdefender account using your email address and password. ● From your web browser: 1. Open a web browser on any device with internet access. 2. Go to: https://central.bitdefender.com. 3. Sign in to your Bitdefender account using your email address and password. ● From your Android or iOS-based device: Open the Bitdefender Central app you have installed. Note In this material you are provided with the options and instructions available on the web platform.
Bitdefender Internet Security Choose one of the following methods: ● Authenticator App - use an authenticator app to generate a code each time you want sign in to your Bitdefender account. If you would like to use an authenticator app, but you are not sure what to choose, a list with the authentication apps we recommend is available. a. Click USE AUTHENTICATOR APP to start. b. To sign in on an Android or iOS-based device, use your device to scan the QR code.
Bitdefender Internet Security In case you have choosen to receive the authentication code via email, you have five minutes to check your email account and type in the generated code. If the time expires, you will have to generate a new code by following the same steps. 3. Confirm your choice. 6.2.1. Adding trusted devices To make sure that only you can access your Bitdefender account, we might require a security code first.
Bitdefender Internet Security You can add a new device to a subscription or renew it by selecting a subscription card. Note You can have one or more subscriptions on your account provided that they are for different platforms (Windows, macOS, iOS or Android). 6.3.2. Add a new device If your subscription covers more than one device, you can add a new device and install your Bitdefender Internet Security on it, as follows: 1. Access Bitdefender Central. 2.
Bitdefender Internet Security A webpage opens in your web browser where you can renew your Bitdefender subscription. 6.3.4. Activate subscription A subscription can be activated during the installation process by using your Bitdefender account. Together with the activation process, its validity starts to count-down.
Bitdefender Internet Security 4. Select Settings. 5. Type in a new name in the Device name field, then click SAVE. You can create and assign an owner to each of your devices for better management: 1. Access Bitdefender Central. 2. Select the My Devices panel. 3. Click the desired device card, and then the corner of the screen. icon in the upper-right 4. Select Profile. 5. Click Add owner, then fill in the corresponding fields. Customize the profile by adding a photo and selecting a date of birth. 6.
Bitdefender Internet Security ● Protection. From this window you can remotely run a Quick or a System Scan on your devices. Click the SCAN button to start the process. You can also check when the last scan was performed on the device and a report of the latest scan with the most important information is available. For more information about these two scan processes, refer to “Running a System Scan” (p. 90) and to “Running a Quick Scan” (p. 90). ● Vulnerability.
Bitdefender Internet Security 7. KEEPING BITDEFENDER UP-TO-DATE New threats are found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest threat information database. If you are connected to the internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Internet Security To start an update, right-click the Bitdefender then select Update Now. icon in the system tray, and The Update feature will connect to the Bitdefender update server and it will check for updates. If an update is detected, you will be asked to confirm it or the update will be performed automatically, depending on the update settings. Important It may be necessary to restart the computer when you have completed the update. We recommend doing it as soon as possible.
Bitdefender Internet Security 7.4. Adjusting update settings The updates can be performed from the local network, over the internet, directly or through a proxy server. By default, Bitdefender will check for updates every hour, over the internet, and install the available updates without alerting you. The default update settings are suited for most users and you do not normally need to change them. To adjust the update settings: 1. Click Settings on the navigation menu on the Bitdefender interface. 2.
Bitdefender Internet Security customized settings are saved, and the uninstall and reinstall procedure is skipped. These updates require a system restart to initiate the installation of new files. When a product update is completed, a pop-up window will inform you to restart the system. If you miss this notification, you can either click RESTART NOW in the Notifications window where the most recent update is mentioned, or manually restart the system.
Bitdefender Internet Security 8. SMART VOICE ASSISTANCE If you use the Amazon Alexa smart-speaker or the Google Assistant app, you can initiate voice commands to run a set of tasks or check information on the devices that have Bitdefender installed. Thus, you can perform scanning tasks, pause the internet on the connected devices, check the status of your current subscription, or check your children's locations or online activities.
Bitdefender Internet Security As soon as the synchronization of Bitdefender with your Amazon Alexa is done, you are introduced into the voice commands you can use to initiate tasks or check information about the devices that have Bitdefender installed. Whenever you need the assistant to give you the list of all available voice commands or skills, say HELP ME. Setting up Google Home voice commands for Bitdefender To set up the voice commands on Google Home: 1. Open the Google Home app. 2.
Bitdefender Internet Security Run a quick scan on my [device type]. (As device type you can say laptop or computer). If you have Parental Control configured on your children's devices, the questions and tasks you can initiate once the Bitdefender assistant is open, are: Pause the internet connection for [profile name]. Resume the internet connection for [profile name]. Locate my child.
Bitdefender Internet Security HOW TO 46
Bitdefender Internet Security 9. INSTALLATION 9.1. How do I install Bitdefender on a second computer? If the subscription you have purchased covers more than one computer, you can use your Bitdefender account to activate a second PC. To install Bitdefender on a second computer: 1. Click Install on another device on the lower-left corner of the Bitdefender interface. You are redirected to the Bitdefender account webpage. Make sure that you are signed in with your credentials. 2.
Bitdefender Internet Security 2. Find Bitdefender Internet Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. You need to restart the computer to complete the process. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Find Bitdefender Internet Security and select Uninstall. 4.
Bitdefender Internet Security Note Before running the kit, it is recommended to remove any security solution installed on your system. When you use more than one security solution on the same computer, the system becomes unstable. To install Bitdefender from Bitdefender Central: 1. Access Bitdefender Central. 2. Select the My Devices panel, and then click INSTALL PROTECTION. 3. Choose one of the two available options: ● Protect this device Select this option and save the installation file.
Bitdefender Internet Security 9.5. How do I use my Bitdefender subscription after a Windows upgrade? This situation appears when you upgrade your operating system and you want to continue using your Bitdefender subscription. If you are using a previous Bitdefender version you can upgrade, free of charge, to the latest Bitdefender, as follows: ● From a previous Bitdefender Antivirus version to the latest Bitdefender Antivirus available.
Bitdefender Internet Security 4. Click REINSTALL in the window that appears. 5. Wait for the uninstall process to complete, and then reboot your system. Open the interface of your new installed Bitdefender product to have access to its features. ● In Windows 10: 1. Click Start, then click Settings. 2. Click the System icon in the Settings area, then select Apps. 3. Find Bitdefender Internet Security and select Uninstall. 4. Click Uninstall again to confirm your choice. 5.
Bitdefender Internet Security Select this option, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. On the device you want to install your Bitdefender product, check the email account that you typed in, and then click the corresponding download button. 2.
Bitdefender Internet Security https://www.bitdefender.com/Downloads/. The activation is possible only with a valid subscription.
Bitdefender Internet Security 10. BITDEFENDER CENTRAL 10.1. How do I sign in to Bitdefender account with another account? You have created a new Bitdefender account and you want to use it from now on. To successfully sign in with another Bitdefender account: 1. Click My Account on the navigation menu on the Bitdefender interface. 2. Click Switch Account on the upper right corner of the screen to change the account linked to the computer. 3.
Bitdefender Internet Security 10.3. I forgot the password I set for my Bitdefender account. How do I reset it? There are two possibilities to set a new password for your Bitdefender account: ● From the Bitdefender interface: 1. Click My Account on the navigation menu on the Bitdefender interface. 2. Click Switch Account on the upper right corner of the screen. A new window appears. 3. Click Forgot password?. 4. Check your email account, type the security code you have received, and then click NEXT.
Bitdefender Internet Security 1. Access Bitdefender Central. 2. Click the icon in the upper right side of the screen. 3. Click My Account in the slide menu. 4. Click Session Management in the slide menu. 5. In the Active sessions area, select the SIGN OUT option next to the device you want to finish the logon session.
Bitdefender Internet Security 11. SCANNING WITH BITDEFENDER 11.1. How do I scan a file or a folder? The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.
Bitdefender Internet Security 2. In the ANTIVIRUS pane, click Manage Scans. 3. Click next to the scan type that you want to schedule, System Scan or Quick Scan. Alternatively, you can create a scan type to suit your needs by clicking Create a new scan task. 4. Enable the Schedule scan task option.
Bitdefender Internet Security activity, Bitdefender will decide whether the scan process should be run with high or low priority. ● High - The priority of the scan process will be high. By choosing this option, you will allow other programs to run slower and decrease the time needed for the scan process to finish. ● Low - The priority of the scan process will be low. By choosing this option, you will allow other programs to run faster and increase the time needed for the scan process to finish.
Bitdefender Internet Security 11.5. How do I except a folder from being scanned? Bitdefender allows excepting specific files, folders or file extensions from scanning. Exceptions are to be used by users having advanced computer knowledge and only in the following situations: ● You have a large folder on your system where you keep movies and music. ● You have a large archive on your system where you keep different data.
Bitdefender Internet Security A warning window appears. You must confirm your choice by selecting from the menu how long you want the real-time protection to be disabled. You can disable real-time protection for 5, 15 or 30 minutes, for an hour, permanently or until a system restart. 2. Display hidden objects in Windows. To find out how to do this, refer to “How do I display hidden objects in Windows?” (p. 79). 3. Restore the file from the Quarantine area: a.
Bitdefender Internet Security 3. In the notifications list, you can check what scans have been performed recently. Click a notification to view details about it. 4. To open a scan log, click View log.
Bitdefender Internet Security 12. PARENTAL CONTROL 12.1. How do I protect my children from online threats? Bitdefender Parental Control allows you to restrict access to the internet and to specific apps, preventing your children from viewing inappropriate content whenever you are not around. To configure the Parental Control: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PARENTAL CONTROL pane, click Configure. You are redirected to the Bitdefender account webpage.
Bitdefender Internet Security Important On Windows and macOS-based devices that do not have a Bitdefender product installed, the Bitdefender Parental Control monitoring tracker will be installed so that you can monitor your children online activities. On Android and iOS-based devices, the Bitdefender Parental Control app will be downloaded and installed. 12.2.
Bitdefender Internet Security 2. Sign in to your Bitdefender account using your email address and password. 3. Click Parental Control to access the dashboard. 4. Select a child profile from the My Children window. 5. Select the Applications tab. 6. A list with the assigned devices is displayed. Select the card with the device on which you want to restrict app access. 7. Click Manage the apps used by.... A list with the installed apps is displayed. 8.
Bitdefender Internet Security A list with cards is displayed. The cards represent the contacts from your child's phone. 6. Select the card with the phone number you want block. The icon that appears indicates that your child will not be reached by the selected phone number. 12.5. How can I set a location as safe or restricted for my child? Bitdefender Parental Control allows you to set a location as safe or restricted for your child. To set a location: 1. Go to: https://central.bitdefender.com. 2.
Bitdefender Internet Security 12.6. How do I block my child's access to the assigned devices during daily activities? Bitdefender Parental Control allows you to limit your child's access to the assigned devices during daily activities, such as school hours, when the homework should be done, or when your child should sleep. To set up time restrictions: 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account using your email address and password. 3.
Bitdefender Internet Security 5. Select the Screen Time tab. 6. Click Review time restrictions. 7. In the Set a limit for daily usage area, click Add a new daily limit. 8. Set the time and days when the restrictions should be applied, and then click SAVE to save the settings. 12.8. How to remove a child profile If you want to remove an existing child profile: 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account using your email address and password. 3.
Bitdefender Internet Security 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Click LEARN MORE in the upper banner that appears above your children profiles. 4. Click BUY PREMIUM. Your are redirected to the Bitdefender website from where you can proceed with the purchase. Note You can upgrade to Bitdefender Parental Control Premium only if you are in one of the following countries: USA, Canada, UK, Ireland, South Africa, Australia, or New Zealand.
Bitdefender Internet Security 13. PRIVACY PROTECTION 13.1. How do I make sure my online transaction is secure? To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking apps. Bitdefender Safepay™ is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online locations. To keep your online activity secure and private: 1.
Bitdefender Internet Security A new window appears. Proceed as follows: 1. Click Browse, select the location of the vault and save the vault file under the desired name. 2. Choose a drive letter from the menu. When you open the vault, a virtual disk drive labeled with the selected letter appears in My Computer. 3. Type the vault password in the Password and Confirm fields. 4. If you want to change the default size (100 MB) of the vault, use the up and down arrow keys from the Vault size (MB) spin box. 5.
Bitdefender Internet Security 13.3. How do I remove a file permanently with Bitdefender? If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender File Shredder will help you to quickly shred files or folders from your computer using the Windows contextual menu by following these steps: 1. Right-click the file or folder you want to permanently delete, point to Bitdefender and select File Shredder. 2.
Bitdefender Internet Security 1. Click Notifications on the navigation menu on the Bitdefender interface. 2. In the All tab, select the notification regarding the latest ransomware behavior detected, and then click Encrypted Files. 3. The list with the encrypted files is displayed. Click RECOVER FILES to continue. 4. In case the entire or a part of the restoring process fails, you have to choose the location where the decrypted files should be saved.
Bitdefender Internet Security 14. USEFUL INFORMATION 14.1. How do I test my security solution? To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your security solution using a safe file developed for this purpose. To test your security solution: 1. Download the test from the official webpage of the EICAR organization http://www.eicar.org/. 2. Click the Anti-Malware Testfile tab. 3. Click Download on the left-side menu.
Bitdefender Internet Security 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Find Bitdefender Internet Security and select Uninstall. 4. Click REMOVE in the window that appears. 5. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: 1. Click Start, then click Settings. 2.
Bitdefender Internet Security Wait for the uninstall process to complete. ● In Windows 10: 1. Click Start, then click Settings. 2. Click the System icon in the Settings area, then select Installed apps. 3. Find Bitdefender VPN and select Uninstall. 4. Click Uninstall again to confirm your choice. Wait for the uninstall process to complete. 14.4.
Bitdefender Internet Security 14.5. How do I automatically shut down the computer after the scan is over? Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with threats. Scanning the entire computer may take longer time to complete depending on your system's hardware and software configuration. For this reason, Bitdefender allows you to configure your product to shut down your system as soon as the scan is over.
Bitdefender Internet Security 14.6. How do I configure Bitdefender to use a proxy internet connection? If your computer connects to the internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects and imports the proxy settings from your system. Important Home internet connections do not normally use a proxy server.
Bitdefender Internet Security Bitdefender will use the available proxy settings until it manages to connect to the internet. 14.7. Am I using a 32 bit or a 64 bit version of Windows? To find out if you have a 32 bit or a 64 bit operating system: ● In Windows 7: 1. Click Start. 2. Locate Computer on the Start menu. 3. Right-click Computer and select Properties. 4. Look under System to check the information about your system. ● In Windows 8: 1.
Bitdefender Internet Security 2. Select Folder Options. 3. Go to View tab. 4. Select Show hidden files and folders. 5. Clear Hide extensions for known file types. 6. Clear Hide protected operating system files. 7. Click Apply, then click OK. In Windows 10: 1. Type "Show hidden files and folders" in the search box from the taskbar and click its icon. 2. Select Show hidden files, folders, and drives. 3. Clear Hide extensions for known file types. 4. Clear Hide protected operating system files. 5.
Bitdefender Internet Security 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Wait a few moments until the installed software list is displayed. 4. Find the name of the program you want to remove and select Uninstall. 5. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: 1.
Bitdefender Internet Security 4. Press Enter and wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click OK to acknowledge. 6. To start Windows normally, simply reboot the system. ● In Windows 8, Windows 8.1 and Windows 10: 1. Launch System Configuration in Windows by simultaneously pressing the Windows + R keys on your keyboard. 2. Write msconfig in the Open dialog box, then click OK. 3. Select the Boot tab. 4. In the Boot options area, select the Safe boot check box.
Bitdefender Internet Security MANAGING YOUR SECURITY 83
Bitdefender Internet Security 15. ANTIVIRUS PROTECTION Bitdefender protects your computer from all kinds of threats (malware, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an email message when you receive one.
Bitdefender Internet Security When the computer runs in Rescue Mode (Rescue Environment in Windows 10), Windows threats are inactive, making it easy to remove them. 15.1. On-access scanning (real-time protection) Bitdefender provides real-time protection against a wide range of threats by scanning all accessed files and email messages. 15.1.1. Turning on or off real-time protection To turn on or off real-time protection against threats: 1.
Bitdefender Internet Security A paned window is displayed. 4. Scroll down on the window to configure the scan settings as needed. Information on the scan options You may find this information useful: ● Scan only applications. You can set Bitdefender to scan only accessed apps. ● Scan potentially unwanted applications. Select this option to scan for unwanted applications.
Bitdefender Internet Security ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the necessary computer code to start the boot process. When a threat infects the boot sector, the drive may become inaccessible and you may not be able to start your system and access your data. ● Scan only new and modified files.
Bitdefender Internet Security from the infected file and reconstruct the original file. This operation is referred to as disinfection. Files that cannot be disinfected are moved to quarantine to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, refer to “Managing quarantined files” (p. 102). Important For particular types of threats, disinfection is not possible because the detected file is entirely malicious.
Bitdefender Internet Security 15.1.3. Restoring the default settings The default real-time protection settings ensure good protection against threats, with minor impact on system performance. To restore the default real-time protection settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. In the Shield window, click the Show advanced settings accordion menu. A paned window is displayed. 4.
Bitdefender Internet Security 15.2.2. Running a Quick Scan Quick Scan uses in-the-cloud scanning to detect threats running in your system. Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular antivirus scan. To run a Quick Scan: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Quick Scan. 3. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Internet Security 3. The first time you run a System Scan, you are introduced into the feature. Click OK, GOT IT to continue. 4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. 15.2.4.
Bitdefender Internet Security ● High - The priority of the scan process will be high. By choosing this option, you will allow other programs to run slower and decrease the time needed for the scan process to finish. ● Low - The priority of the scan process will be low. By choosing this option, you will allow other programs to run faster and increase the time needed for the scan process to finish. ● Post scan actions.
Bitdefender Internet Security ● Scan potentially unwanted applications. Select this option to scan for unwanted applications. A potentially unwanted application (PUA) or potentially unwanted program (PUP) is a software that usually comes bundled with freeware software and will display pop-ups or install a toolbar in the default browser. Some of them will change the homepage or the search engine, others will run several processes in the background slowing down the PC or will display numerous ads.
Bitdefender Internet Security ● Scan keyloggers. Select this option to scan your system for keylogger apps. Keyloggers record what you type on your keyboard and send reports over the internet to a malicious person (hacker). The hacker can find out sensitive information from the stolen data, such as bank account numbers and passwords, and use it to gain personal benefits. 15.2.5.
Bitdefender Internet Security ● Skip all password-protected items without scanning them. Select this option if you do not want to be bothered about password-protected archives. Bitdefender will not be able to scan them, but a record will be kept in the scan log. Choose the desired option and click OK to continue scanning. Step 2 - Choose actions At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any.
Bitdefender Internet Security Important For particular types of threats, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● Suspicious files. Files are detected as suspicious by the heuristic analysis. Suspicious files cannot be disinfected, because no disinfection routine is available. They will be moved to quarantine to prevent a potential infection.
Bitdefender Internet Security Important In most cases Bitdefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved automatically. If required, restart your system to complete the cleaning process. For more information and instructions on how to remove a threat manually, refer to “Removing threats from your system” (p. 211). 15.2.6.
Bitdefender Internet Security You can configure automatic scan separately for each category of storage devices. Automatic scan of mapped network drives is off by default. 15.3.1. How does it work? When it detects a removable storage device, Bitdefender starts scanning it for threats (provided automatic scan is enabled for that type of device). You will be notified through a pop-up window that a new device has been detected and it is being scanned. A Bitdefender scan icon will appear in the system tray.
Bitdefender Internet Security 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Select the Drives and devices tab. The scanning options are pre-configured for the best detection results. If infected files are detected, Bitdefender will try to disinfect them (remove the malicious code) or to move them to quarantine. If both actions fail, the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files.
Bitdefender Internet Security Note Exceptions will NOT apply for contextual scanning. Contextual scanning is a type of on-demand scanning: you right-click the file or folder you want to scan and select Scan with Bitdefender. 15.5.1. Excepting files and folders from scanning To except specific files and folders from scanning: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Select the Exceptions tab. 4.
Bitdefender Internet Security 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Select the Exceptions tab. 4. Click the List of extensions excepted from scanning accordion menu. In the window that appears, you can manage the file extensions excepted from scanning. 5. Add exceptions by following these steps: a. Click Add. b. Type the extensions that you want to be excepted from scanning, separating them with semicolons (;).
Bitdefender Internet Security 15.6. Managing quarantined files Bitdefender isolates the threat-infected files it cannot disinfect and the suspicious files in a secure area named quarantine. When a threat is in quarantine it cannot do any harm because it cannot be executed or read. By default, quarantined files are automatically sent to Bitdefender Labs to be analyzed by the Bitdefender threat researchers. If a threat presence is confirmed, an information update is released to allow removing the threat.
Bitdefender Internet Security 16. ADVANCED THREAT DEFENSE Bitdefender Advanced Threat Defense is an innovative proactive detection technology which uses advanced heuristic methods to detect ransomware and other new potential threats in real time. Advanced Threat Defense continuously monitors the apps running on the computer, looking for threat-like actions. Each of these actions is scored and an overall score is computed for each process.
Bitdefender Internet Security 16.3. Adding processes to exceptions You can configure exception rules for trusted apps so that Advanced Threat Defense does not block them if they perform threat-like actions. To start adding processes to the Advanced Threat Defense exceptions list: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ADVANCED THREAT DEFENSE pane, click Settings. 3. In the Exceptions area, click Add applications to exceptions. 4.
Bitdefender Internet Security 17. ONLINE THREAT PREVENTION Bitdefender Online Threat Prevention ensures a safe browsing experience by alerting you about potential malicious webpages. Bitdefender provides real-time online threat prevention for: ● Internet Explorer ● Microsoft Edge ● Mozilla Firefox ● Google Chrome ● Safari ● Bitdefender Safepay™ ● Opera To configure Online Threat Prevention settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2.
Bitdefender Internet Security ● Facebook ● Twitter ● Encrypted web scan. More sophisticated attacks might use secure web traffic to mislead their victims. Therefore, we recommended you to keep enabled the Encrypted web scan option. ● Protection against fraud. ● Phishing protection. In the Network threat prevention window, you have the Network threat prevention option.
Bitdefender Internet Security ● Navigate away from the website by clicking TAKE ME BACK TO SAFETY. ● Proceed to the website, despite the warning, by clicking I understand the risks, take me there anyway. ● If you are sure that the detected website is safe, click SUBMIT to add it to exceptions. We recommend you to add only websites that you fully trust.
Bitdefender Internet Security 18. ANTISPAM Spam is a term used to describe unsolicited email. Spam is a growing problem, both for individuals and for organizations. It's not pretty, you wouldn't want your kids to see it, it can get you fired (for wasting too much time or from receiving porn in your office mail) and you can't stop people from sending it. The next best thing to that is, obviously, to stop receiving it. Unfortunately, Spam comes in a wide range of shapes and sizes, and there's a lot of it.
Bitdefender Internet Security 18.1. Antispam insights 18.1.1. Antispam filters The Bitdefender Antispam Engine incorporates cloud protection and other several different filters that ensure your Inbox to be SPAM-free, like Friends list, Spammers list and Charset filter. Friends list / Spammers list Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain.
Bitdefender Internet Security Note If the email is tagged as SEXUALLY EXPLICIT in the subject line, Bitdefender will consider it SPAM. 18.1.3. Supported email clients and protocols Antispam protection is provided for all POP3/SMTP email clients. The Bitdefender Antispam toolbar however is integrated only into: ● Microsoft Outlook 2007 / 2010 / 2013 / 2016 ● Mozilla Thunderbird 14 and higher 18.2. Turning on or off antispam protection Antispam protection is enabled by default.
Bitdefender Internet Security Not Spam - indicates that the selected email is not spam and Bitdefender should not have tagged it. The email will be moved from the Spam folder to the Inbox directory. If the antispam cloud services are activated, the message is sent to Bitdefender Cloud for further analysis. Important The Not Spam button becomes active when you select a message marked as SPAM by Bitdefender (normally these messages are located in the Spam folder).
Bitdefender Internet Security 5. Click the Not Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window). The email message will be moved to the Inbox folder. 18.3.2. Indicating undetected spam messages If you are using a supported mail client, you can easily indicate which email messages should have been detected as spam. Doing so helps improve the efficiency of the antispam filter. Follow these steps: 1. Open your mail client. 2.
Bitdefender Internet Security To configure and manage the Friends list: ● If you are using Microsoft Outlook or Thunderbird, click the button on the Bitdefender antispam toolbar. Friends ● Alternatively: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Friends. To add an email address, select the Email address option, enter the address, and then click ADD. Syntax: name@domain.com.
Bitdefender Internet Security To configure and manage the Spammers list: ● If you are using Microsoft Outlook or Thunderbird, click Spammers button on the Bitdefender antispam toolbar integrated into your mail client. ● Alternatively: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Spammers. To add an email address, select the Email address option, enter the address, and then click ADD. Syntax: name@domain.com.
Bitdefender Internet Security 18.6. Configuring the local antispam filters As described in “Antispam insights” (p. 109), Bitdefender uses a combination of different antispam filters to identify spam. The antispam filters are pre-configured for efficient protection. Important Depending on whether or not you receive legitimate emails written in Asian or Cyrillic characters, disable or enable the setting that automatically blocks such emails.
Bitdefender Internet Security If you are using Microsoft Outlook or Thunderbird, you can configure the cloud detection directly from your mail client. Click the Settings button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window), and then the Cloud Settings tab.
Bitdefender Internet Security 19. FIREWALL The Firewall protects your computer from inbound and outbound unauthorized connection attempts, both on local networks and on the internet. It is quite similar to a guard at your gate - it keeps track of connection attempts and decides which to allow and which to block. The Bitdefender firewall uses a set of rules to filter data transmitted to and from your system.
Bitdefender Internet Security 2. In the FIREWALL pane, click Application Access. 3. The first time you access Firewall, you are introduced into the feature. Click OK, GOT IT to continue. You can see the latest 15 programs (processes) that have passed through Bitdefender Firewall and the internet network you are connected to. To see the rules created for a specific app, simply click it, and then click the View application rules link. The Rules window opens.
Bitdefender Internet Security 3. In the Rules window, click Add rule. In the Settings window you can apply the following changes: ● Apply this rule to all applications. Enable this switch to apply the created rule to all apps. ● Program Path. Click BROWSE and select the app the rule applies to. ● Permission. Select one of the available permissions: Permission Description Allow The specified app will be allowed network / internet access under the specified circumstances.
Bitdefender Internet Security Note IP protocol numbers are assigned by the Internet Assigned Numbers Authority (IANA). You can find the complete list of assigned IP protocol numbers at http://www.iana.org/assignments/protocol-numbers. ● Direction. Select from the menu the traffic direction the rule applies to. Direction Description Outbound The rule applies only for the outgoing traffic. Inbound The rule applies only for the incoming traffic. Both The rule applies in both directions.
Bitdefender Internet Security ● Public - the network type will always be Public, disregarding the profile of the connected network. When this happens, only Firewall rules for Public or those defined to apply to all network types will apply. To configure your network adapters: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the FIREWALL pane, click Settings. 3. Select the Network Adapters tab. 4.
Bitdefender Internet Security ● Default application behavior - allow Bitdefender apply automatic settings to app with no defined rules. Click Edit default rules to choose whether automatic settings should be applied or not. ● Automatic - apps access will be allowed or denied based on the automatic Firewall and user rules. ● Allow - apps that don't have any Firewall rule defined will be automatically allowed. ● Block - apps that don't have any Firewall rule defined will be automatically blocked.
Bitdefender Internet Security 20. VULNERABILITY An important step in protecting your computer against malicious actions and apps is to keep the operating system and the apps you regularly use up to date. Moreover, to prevent unauthorized physical access to your computer, strong passwords (passwords that cannot be easily guessed) must be configured for each Windows user account and for the Wi-Fi networks you connect to as well.
Bitdefender Internet Security A list of critical Windows updates that are not installed on your computer is displayed. A system restart may be required to allow Bitdefender finish the installation. Please note that it may take a while to install the updates. ● Application updates To see information about the app that needs to be updated, click its name from the list. If an app is not up to date, click DOWNLOAD NEW VERSION to download the latest version.
Bitdefender Internet Security 1. Click Notifications on the navigation menu on the Bitdefender interface. 2. In the All tab, select the notification regarding the Vulnerability scan. 3. You can see detailed information regarding the detected system vulnerabilities. Depending on the issue, to fix a specific vulnerability proceed as follows: ● If Windows updates are available, click Install. ● If automatic Windows update is disabled, click Enable.
Bitdefender Internet Security Application updates Check if apps installed on your system are up-to-date. Outdated apps can be exploited by malicious software, making your PC vulnerable to outside attacks. User passwords Check whether the passwords of the Windows accounts and routers configured on the system are easy to guess or not. Setting passwords that are hard to guess (strong passwords) makes it very difficult for hackers to break into your system.
Bitdefender Internet Security Personal data means the passwords and usernames you use to get access to your online accounts, such as emails, bank accounts, social media accounts, but also the messages you send. Usually, public wireless networks are more likely to be unsafe since they do not require password at login, and if they do, the password could be made available to anybody who wants to connect. Moreover, they may be malicious or honeypot networks, representing a target for cyber criminals.
Bitdefender Internet Security To remove the wireless network you have set as a home network, click the REMOVE button. To add a new wireless network as home, click Select new home wi-fi. 20.3.3. Configuring Office Wi-Fi network To start configuring your office network: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Wi-Fi Security. 3. In the Office Wi-Fi tab, click SELECT OFFICE WI-FI.
Bitdefender Internet Security ● A button that opens Bitdefender Safepay™ is available. In this case, the Hotspot protection for unsecured networks is enabled by default. 20.3.5. Checking information about Wi-Fi networks To check information about the wireless networks you usually connect to: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Wi-Fi Security. 3.
Bitdefender Internet Security ● Password strength - here you can view how strong the password is. Note that the networks that have set weak passwords represent a target to cyber criminals. ● Type of sign in - here you can view if the selected network is protected using a password or not. It is highly recommended to connect only to networks that have set strong passwords. ● Authentication type - here you can view the authentication type used by the selected network.
Bitdefender Internet Security 21. VIDEO & AUDIO PROTECTION More and more threats are designed to access built-in webcams and microphones. To prevent unauthorized access to your webcam and to inform you what unstrusted apps access your device’s microphone and when, Bitdefender Video & Audio has included: ● Webcam Protection ● Microphone Monitor 21.1.
Bitdefender Internet Security ● Block all access to the webcam - no app will be allowed to gain access to your webcam. ● Block browsers' access to the webcam - no web browser except Internet Explorer and Microsoft Edge will be allowed to gain access to your webcam. Due to the Windows Store apps procedure to run in a single process, Internet Explorer and Microsoft Edge cannot be detected by Bitdefender as web browsers, and therefore are excepted from this setting.
Bitdefender Internet Security To view what the Bitdefender users have chosen to do with the selected app, click the icon. The apps that will request access to your camera together with the time of last activity will appear in this window. You will be notified each time one of the allowed apps is blocked by the Bitdefender users. To stop the access of an added app to your webcam, click the The icon turns to to your webcam. icon. , meaning that the selected app will have no access 21.2.
Bitdefender Internet Security ● Notify when an application tries to access the microphone ● Notify when browsers access the microphone ● Notify when untrusted apps access the microphone ● Display notification based on Bitdefender users' choice Adding apps to the Microphone monitor list Apps that will try to connect to your microphone will be automatically detected and added to the Notification list.
Bitdefender Internet Security 22. SAFE FILES Ransomware is a malicious software that attacks vulnerable systems by locking them, and asks for money to let the user take back the control of his system. This malicious software acts intelligent by displaying false messages to panic the user, urging him to proceed with the asked payment.
Bitdefender Internet Security 22.2. Protect personal files from ransomware attacks If you want to settle personal files to a shelter: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the SAFE FILES pane, click Protected Folders. 3. The first time you access Protected Folders, you are introduced into the feature. Click PROTECT MORE FOLDERS to continue. 4. Select the folder you want to protect, and then click OK. To add additional folders, click the Protect more folders link.
Bitdefender Internet Security 22.4. Protection at boot It is known that many malicious apps are set to run at system startup, a fact which can seriously damage a machine. Bitdefender Boot time protection scans all critical system areas before all files are being loaded, with zero impact on the system. To disable Protection at boot: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the SAFE FILES pane, click Settings. 3. Turn off Protection at boot.
Bitdefender Internet Security 23. RANSOMWARE REMEDIATION Bitdefender Ransomware Remediation backs up your files such as documents, pictures, videos, or music to make sure that they are protected from being damaged or lost in case of ransomware encryption. Each time a ransomware attack is detected, Bitdefender will block all processes involved in the attack and start the remediation process. This way, you will be able to recover the content of your entire files without paying for any asked ransom. 23.1.
Bitdefender Internet Security 2. In the All tab, select the notification regarding the latest ransomware behavior remediated, and then click Restored Files. The list with the restored files is displayed. Here you can also view the location where your files have been restored. 23.4. Restoring encrypted files manually In case you have to manually restore files that were encrypted by a ransomware, follow these steps: 1. Click Notifications on the navigation menu on the Bitdefender interface. 2.
Bitdefender Internet Security 2. In the RANSOMWARE REMEDIATION pane, click Exceptions. 3. To start adding apps to the list, click Add a new application to the list.
Bitdefender Internet Security 24. FILE ENCRYPTION Bitdefender File Encryption enables you to create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive documents. The data stored on the vaults can only be accessed by users who know the password. The password allows you to open, store data on and close a vault while maintaining its security. While a vault is open, you can add new files, access current files or change them.
Bitdefender Internet Security 5. If you want to change the default size (100 MB) of the vault, use the up and down arrow keys from the Vault size (MB) spin box. 6. Type the desired password to the vault in the Password and Confirm password fields. The password must have at least 8 characters. Anyone trying to open the vault and access its files must provide the password. 7. Click CREATE. Bitdefender will immediately inform you about the result of the operation.
Bitdefender Internet Security Bitdefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the error. To open a vault faster, locate on your computer the .bvd file representing the vault you want to open. Right-click the file, point to Bitdefender > Bitdefender File Vault and select Unlock. Type the required password, and then click OK. 24.5.
Bitdefender Internet Security 3. Select the vault you want to lock, and then click LOCK. Bitdefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the issue. To lock a vault faster, right-click the .bvd file representing the vault, point to Bitdefender > Bitdefender File Vault and select Lock. 24.7. Removing files from vaults To remove files or folders from a vault, the vault must be open.
Bitdefender Internet Security Note The password must have at least 8 characters. For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @). Bitdefender will immediately inform you about the result of the operation. If an error has occurred, use the error message to troubleshoot the issue. To change the password of a vault faster, locate on your computer the .bvd file representing the vault.
Bitdefender Internet Security 25. PASSWORD MANAGER PROTECTION FOR YOUR CREDENTIALS We use our computers to shop online or pay our bills, to connect to social media platforms or sign in with instant messaging apps. But as everybody knows, it’s not always easy to remember the password! And if we are not careful while browsing online, our private information, such as our email address, our instant messaging ID or our credit card data can be compromised.
Bitdefender Internet Security 25.1. Create a new Wallet database Bitdefender Wallet is the place where you can store your personal data. For an easier browser experience, you need to create a Wallet database as follows: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click Create new Wallet. 3. Click Create new. 4. Type the required information in the corresponding fields. ● Wallet label - type a unique name for your Wallet database.
Bitdefender Internet Security 8. Select the programs you want the Wallet to import credentials from, and then the FINISH button. 25.3. Export the Wallet database To export your Wallet database: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click My Wallets. 3. Click the icon on the desired wallet, and then select Export. 4. Search the location of your wallet database and select it (the .db file). 5. Click Save.
Bitdefender Internet Security 3. Select the desired Wallet database, and then click ACTIVATE WALLET. 4. Type the Master password, and then click OK. A new window appears. Select the desired category from the upper part of the window: ● Identity ● Websites ● Online banking ● Emails ● Apps ● Wi-Fi Networks Adding/ editing the credentials ● To add a new password, choose the desired category from the top, click + Add item, insert the information in the corresponding fields and click the Save button.
Bitdefender Internet Security ● Ask for my master password when I login to my device - you will be prompted to insert your master password when you access the device. ● Ask for my master password when I open my browsers and apps - you will be prompted to insert your master password when you access a browser or an app. ● Do not ask me for my master password - you will not be prompted to insert your master password when you access the computer, a browser or an app.
Bitdefender Internet Security To configure the Autofill settings: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click Settings. 3. Select the Autofill settings tab. 4.
Bitdefender Internet Security ● Lock Wallet - locks the Wallet. ● Web pages - opens a submenu with all the websites logins stored in the Wallet. Click Add Web Page to add new websites into the list. ● Fill Forms - opens a submenu containing the information you added for a specific category. From here you can add new data to your Wallet. ● Password Generator - enables you to generate random passwords you can use for new or existing accounts.
Bitdefender Internet Security 26. ANTI-TRACKER Many websites you visit are using trackers to collect information about your behavior, either to share it with third-party companies or to show ads that are more relevant for you. Hereby, websites owners are making money to be able to provide you content for free or continue operating. Besides collecting information, trackers can slow down your browsing experience or waste your bandwidth.
Bitdefender Internet Security detected trackers belong. To view the list of the websites that are tracking, click the desired category. To disable Bitdefender from blocking trackers on the website you are currently visiting, click Pause protection on this website. This setting applies only as long you have the website open and will be reverted to the initial state when you close the website.
Bitdefender Internet Security 4. If you are on the website you want to add to exceptions, click Add current website to the list. If you would like to add another website, type its address in the corresponding field, and then click Anti-tracker .
Bitdefender Internet Security 27. VPN The VPN app may be installed from your Bitdefender product and used every time you want to add an extra layer of protection to your connection. The VPN serves as a tunnel between your device and the network you connect to securing your connection, encrypting the data using bank-grade encryption, and hiding your IP address wherever you are.
Bitdefender Internet Security 27.2. Opening VPN To access the main interface of Bitdefender VPN, use one of the following methods: ● From system tray 1. Right-click the icon in system tray, and then click Show. ● From the Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the VPN pane, click Open VPN. 27.3. VPN interface The VPN interface displays the status of the app, connected or disconnected.
Bitdefender Internet Security ● Upgrade to Premium - if you are using the free version, you can upgrade to the premium plan from here. ● Support - you are redirected to our Support Center platform from where you can read a helpful article on how to use Bitdefender VPN. ● About - information about the installed version is displayed. 27.4.
Bitdefender Internet Security 28. SAFEPAY SECURITY FOR ONLINE TRANSACTIONS The computer is quickly becoming the main tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier. This involves sending personal information, account and credit card data, passwords and other types of private information over the internet, in other words exactly the type of information flow that cyber-criminals are very interested to tap into.
Bitdefender Internet Security 28.1. Using Bitdefender Safepay™ By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay™. To access the main interface of Bitdefender Safepay™, use one of the following methods: ● From the Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Open Safepay. ● From Windows: ● In Windows 7: 1.
Bitdefender Internet Security ● access Bitdefender Safepay™ settings by clicking Settings. and choosing ● protect your passwords with Password Manager by clicking . ● manage your bookmarks by clicking next to the address bar. ● open the virtual keyboard by clicking . ● increase or decrease the browser size by pressing simultaneously Ctrl and the +/- keys in the numeric keypad. ● view information about your Bitdefender product by clicking choosing About.
Bitdefender Internet Security To add a site to the list, provide its address in the corresponding field and click ADD DOMAIN. To remove a website from the list, select the X corresponding to the desired entry. Manage Plugins You can choose whether you wish to enable or disable specific plugins in Bitdefender Safepay™. Manage certificates You can import certificates from your system to a certificate store. Click IMPORT CERTIFICATES and follow the wizard to use the certificates in Bitdefender Safepay™.
Bitdefender Internet Security page to open with Bitdefender Safepay™ each time you access it. The URL is also added to the Domains list on the settings page. 28.4. Turning off Safepay notifications When a banking site is detected, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Safepay notifications: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Settings. 3. Turn off Safepay notifications. 28.5.
Bitdefender Internet Security 29. DATA PROTECTION 29.1. Deleting files permanently When you delete a file, it can no longer be accessed through normal means. However, the file continues to be stored on the hard disk until it is overwritten when copying new files. The Bitdefender File Shredder helps you permanently delete data by physically removing it from your hard disk. You can quickly shred files or folders from your computer using the Windows contextual menu by following these steps: 1.
Bitdefender Internet Security 30. PARENTAL CONTROL Bitdefender Parental Control allows you to manage and protect your children's online activities. Once you have configured Bitdefender Parental Control, you can easily find out what your children are doing on the devices they use and where they have been in the last 24 hours. Moreover, to help you know better what your children are doing, the feature gives you statistics about their activities and interests.
Bitdefender Internet Security The features included in the premium version are available for Windows, macOS, Android and iOS-based devices. To check your children's online activities, manage the devices your children use, or change the Parental Control settings, you need to access your Bitdefender account. There are two possibilities to access your Bitdefender account, either from a web browser by going to https://central.bitdefender.
Bitdefender Internet Security 3. Select the Parental Control panel. 4. In the My Children window that appears, you can manage and configure the Parental Control profiles for each device. ● From your Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PARENTAL CONTROL pane, click Configure. You are redirected to the Bitdefender account webpage. Make sure that you are signed in with your credentials. 3. Select the Parental Control feature. 4.
Bitdefender Internet Security 6. If your child's device already has a Bitdefender product installed, select his device from the available list, and then select the account you want to monitor. Click ASSIGN. If your child has no Bitdefender product installed on the device he uses, click Install on a new device, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only.
Bitdefender Internet Security 4. An introduction wizard containing details about the product features is displayed the first time you open the app. Select NEXT to continue being guided, or SKIP to close the wizard. 5. To continue with the installation, Bitdefender needs your approval to collect personal data that belongs to your child, which will only be used to deliver you information about your child's activity. For more details, tap Privacy policy.
Bitdefender Internet Security 4. You are asked to grand access to all requested permissions required for the app. Tap Allow. 5. Allow the access to the device's location so that Bitdefender can locate it. 6. Allow the app to send notifications. To manage Bitdefender notifications, go to Settings > Notifications > Parental. 7. To be able to monitor your child's contacts, you have to enable Call Blocking & Identification.
Bitdefender Internet Security 30.2.3. Configuring the Reports Settings By default, when Parental Control is enabled, your children's online activities are logged. To receive email notifications about your children's online activities: 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Select the Reports Settings tab. 4. Enable the corresponding option to receive activity reports. 5. Type the email address where the email notifications are to be sent. 6.
Bitdefender Internet Security 3. Click the icon on the desired profile card, and then select Remove. 4. Confirm your choice. 30.3. Configuring Parental Control profiles To start monitoring your children, a profile needs to be assigned to the devices that have installed the Bitdefender Parental Control feature or app. After creating a profile, you can customize more detailed settings to monitor and control the access to the internet and to specific apps.
Bitdefender Internet Security 30.3.1. Activity The Activity window gives you detailed information about your children's online activities from the last 24 hours, inside and outside the home. To view activities from previous days click the calendar icon from the top left-corner of the window. Depending on the activity, this window may include information about: ● Locations - here you can view the locations where your children were during the day.
Bitdefender Internet Security 3. Select Blocked next to the apps you want your child to stop using. 4. Click SAVE to apply the new setting. You can stop monitoring the installed apps by turning off the Monitor Apps Used option in the upper-right corner of the window. 30.3.3. Websites The Websites window helps you block websites with inappropriate content on Windows, macOS and Android-based devices.
Bitdefender Internet Security To restrict inbound calls from a specific phone number of a contact, first you need to add your child's iOS device to his profile: 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Click the icon from the child's profile, and then choose Devices. 4. Select the iOS device you want to assign, and then click ASSIGN.
Bitdefender Internet Security ● If the device is indoors, its location can be determined to within tens of meters if Wi-Fi is enabled and there are wireless networks available in its range. ● Otherwise, the location will be determined using only information from the mobile network, which can offer an accuracy no better than several hundred meters. Configuring location & Safe Check-in To be sure that your child goes to certain locations, you can make a list of safe and unsafe places.
Bitdefender Internet Security 30.3.6. Social - Cyberbullying and online predators The Social window gives you insights about your children's online activities from the last 30 days on social networks apps, such as WhatsApp, Facebook Messenger or Instagram. To guide you to possible online traps your children may fall into, cyberbullying and predator behavior attempts are detected and displayed in this area.
Bitdefender Internet Security 1. Create a child profile and assign devices to your child's profile as described in “Create profiles for your children” (p. 167). 2. Allow the permissions requested during the installation of the Bitdefender Parental Control app on Android and iOS-based devices. 3. Enable the Bulling & Predators option, as follows: a. Access Bitdefender Central. b. Select the Parental Control panel. c. Click Reports Settings. d. Enable the corresponding switch.
Bitdefender Internet Security Time Restrictions To start configuring time restrictions: 1. Click Review time restrictions. 2. In the Set time restrictions area, click Add a new restriction. 3. Give a name to the restriction you want to set (for example, bed time, homework, tennis lessons, etc.). 4. Set the time frame and days when the restrictions should be applied, and then click ADD to save the settings.
Bitdefender Internet Security 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Click LEARN MORE in the upper banner. 4. Click BUY PREMIUM. You are redirected to our website from were you can make the acquisition. The Bitdefender Parental Control Premium subscription is independent from the Bitdefender Internet Security subscription, meaning you will be able to use it for its entire availability, regardless of the state of the security solution subscription.
Bitdefender Internet Security 31. USB IMMUNIZER The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
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Bitdefender Internet Security 32. PROFILES Daily job activities, watching movies or playing games may cause system slow down, especially if they are running simultaneously with Windows update processes and maintenance tasks. With Bitdefender, you can now choose and apply your preferred profile, which makes system adjustments suited to increase the performance of specific installed apps.
Bitdefender Internet Security While running in the Public Wi-Fi profile, Bitdefender Internet Security is set to automatically accomplish the following program settings: ● Advanced Threat Defense is turned on ● The Bitdefender Firewall is turned on and the following settings are applied to your wireless adapter: ● Stealth mode - ON ● Network type - Public ● The following settings from Online Threat Prevention are turned on: ● Encrypted web scan ● Protection against fraud ● Protection against phishing 32.1.
Bitdefender Internet Security Manually adding apps to the Work Profile list If Bitdefender does not automatically enter Work Profile when you launch a certain work app, you can manually add the app to the Work application list. To manually add apps to the Work application list in Work Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Work Profile area. 4.
Bitdefender Internet Security Manually adding video players to the Movie Profile list If Bitdefender does not automatically enter Movie Profile when you launch a certain video player app, you can manually add the app to the Movie application list. To manually add video players to the Movie application list in Movie Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Movie Profile area. 4.
Bitdefender Internet Security ● Adjust power plan settings for games 5. Click SAVE to save the changes and close the window. Manually adding games to the Game list If Bitdefender does not automatically enter Game Profile when you launch a certain game or app, you can manually add the app to the Game application list. To manually add games to the Game application list in Game Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Internet Security 32.5. Battery Mode Profile Battery Mode profile is specially designed for laptop and tablet users. Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than the default one or the one you select. Configuring Battery Mode Profile To configure the Battery Mode profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Internet Security Likewise, Bitdefender automatically exits Battery Mode when it detects the laptop is no longer running on battery. 32.6. Real-time optimization Bitdefender Real-time optimization is a plugin that improves your system performance silently, in the background, making sure that you are not interrupted while you are in a profile mode. Depending on the CPU load, the plugin monitors all processes, focusing on those that take up a higher load, to adjust them to your needs.
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Bitdefender Internet Security 33. SOLVING COMMON ISSUES This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 191) ● “Scan doesn't start” (p. 192) ● “I can no longer use an app” (p.
Bitdefender Internet Security ● The Minimum System Requirements for running Bitdefender are not met. If your machine does not meet the Minimum System Requirements, the computer will become sluggish, especially when multiple apps are running at the same time. For more information, refer to “Minimum system requirements” (p. 3). ● You have installed apps that you do not use. Any computer has programs or apps that you do not use. And many unwanted programs run in the background taking up disk space and memory.
Bitdefender Internet Security 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Find Bitdefender Internet Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2.
Bitdefender Internet Security 1. Remove the other security solution. For more information, refer to “How do I remove other security solutions?” (p. 80). 2. Reinstall Bitdefender: ● In Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Find Bitdefender Internet Security and select Uninstall. c. Click REINSTALL in the window that appears. d. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: a.
Bitdefender Internet Security Note By following this reinstall procedure, customized settings are saved and available in the new installed product. Other settings may be switched back to their default configuration. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 221). 33.3. I can no longer use an app This issue occurs when you are trying to use a program which was working normally before installing Bitdefender.
Bitdefender Internet Security 33.4. What to do when Bitdefender blocks a website, a domain, an IP address, or an online app that are safe Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a website, a domain, an IP address, or online app that are safe as unsafe, which will cause Bitdefender HTTP traffic scanning to block them incorrectly.
Bitdefender Internet Security 2. In the SAFE FILES pane, click Application Access. 3. The apps that have requested to change files in your protected folders are listed. Click the Allow switch next to the app you are sure is safe. 33.6. I cannot connect to the internet You may notice that a program or a web browser can no longer connect to the internet or access network services after installing Bitdefender.
Bitdefender Internet Security 6. In the Custom Remote Address box, type the IP address of the computer or printer you want to have unrestricted access to. If you still cannot connect to the device, the issue may not be caused by Bitdefender. Check for other potential causes, such as the following: ● The firewall on the other computer may block file and printer sharing with your computer. ● If the Windows Firewall is used, it can be configured to allow file and printer sharing as follows: ● In Windows 7: 1.
Bitdefender Internet Security ● You may need to log on to a Windows administrator account to access the shared printer. ● Permissions are set for the shared printer to allow access to specific computer and users only. If you are sharing your printer, check the permissions set for the printer to see if the user on the other computer is allowed access to the printer. If you are trying to connect to a shared printer, check with the user on the other computer if you have permission to connect to the printer.
Bitdefender Internet Security If you receive confirmation from your Internet Service Provider that the connection is operational on their side and the issue still persists, contact Bitdefender as described in section “Asking for help” (p. 221). ● If the internet connection improved after disabling the Bitdefender firewall: a. Click Protection on the navigation menu on the Bitdefender interface. b. In the FIREWALL pane, click Settings. c.
Bitdefender Internet Security 33.10. Bitdefender services are not responding This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: ● The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding. ● The Bitdefender window indicates that the Bitdefender services are not responding.
Bitdefender Internet Security ● The antispam filter does not detect any spam message. 33.11.1. Legitimate messages are marked as [spam] Legitimate messages are marked as [spam] simply because they look like spam to the Bitdefender antispam filter. You can normally solve this problem by adequately configuring the Antispam filter. Bitdefender automatically adds the receivers of your email messages to a Friends List.
Bitdefender Internet Security You will always receive email messages from this address no matter what they contain. If you are using a different mail client, you can add contacts to the Friends list from the Bitdefender interface. Follow these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Friends. A configuration window appears. 3. Type the email address you always want to receive email messages from and then click ADD.
Bitdefender Internet Security 1. If you are using one of the mail clients Bitdefender integrates into, indicate undetected spam messages. Note Bitdefender integrates into the most commonly used mail clients through an easy-to-use antispam toolbar. For a complete list of supported mail clients, refer to “Supported email clients and protocols” (p. 110). 2. Add spammers to the Spammers list. The email messages received from addresses in the Spammers list are automatically marked as [spam].
Bitdefender Internet Security only when you have received several spam messages from the same email address. Follow these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Spammers. A configuration window appears. 3. Type the spammer's email address and then click the ADD. You can add as many email addresses as you want. 4. Click OK to save the changes and close the window. 33.11.3.
Bitdefender Internet Security A possible solution is to repair or reinstall the product. However, you may want to contact Bitdefender for support instead, as described in section “Asking for help” (p. 221). 33.12. The Autofill feature in my Wallet doesn't work You have saved your online credentials in your Bitdefender Password Manager and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is not installed in your browser.
Bitdefender Internet Security Now check if the autofill feature in Wallet works for your online accounts. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 221). 33.13. Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes, click Cancel to abort the action. If this does not work, restart the system.
Bitdefender Internet Security 6. Wait for the uninstall process to complete, and then reboot your system. 33.14. My system doesn't boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue. Most probably this is caused by a previous Bitdefender installation which was not removed properly or by another security solution still present on the system.
Bitdefender Internet Security e. Wait for the uninstall process to complete, and then reboot your system. f. Reboot your system in normal mode. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find Bitdefender Internet Security and select Uninstall. d. Click Uninstall again to confirm your choice. e. Click REMOVE in the window that appears. f. Wait for the uninstall process to complete, and then reboot your system. g.
Bitdefender Internet Security b. Click Uninstall a program or Programs and Features. c. Find the name of the program you want to remove and select Remove. d. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find the name of the program you want to remove and select Uninstall. d. Wait for the uninstall process to complete, and then reboot your system.
Bitdefender Internet Security 34. REMOVING THREATS FROM YOUR SYSTEM Threats can affect your system in many different ways and the Bitdefender approach depends on the type of threat attack. Because threats change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when Bitdefender cannot automatically remove the threat infection from your system. In such cases, your intervention is required.
Bitdefender Internet Security Downloading the Bitdefender Rescue Mode Image To be able to use Rescue Mode in Windows 7, Windows 8 and Windows 8.1, first you have to download its image file as follows: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Rescue Mode. 3. Click Yes in the confirmation window that appears to reboot your computer. Wait for the Bitdefender Rescue Mode Image file to be downloaded from the Bitdefender servers.
Bitdefender Internet Security Bitdefender Rescue Mode loads in a few moments. Boot your computer directly into Rescue Mode If Windows no longer starts, you can boot your computer directly into Bitdefender Rescue Mode by following the steps below: ● In Windows 7: 1. Press the F8 key until the Advanced Boot Options screen appears. 2. Use the arrow keys to select Bitdefender Rescue Mode, and then press Enter. Bitdefender Rescue Mode will load in a few moments. ● In Windows 8 and Windows 8.1: 1.
Bitdefender Internet Security ● In Windows 7, Windows 8 and Windows 8.1: 1. Enter Rescue Mode, as described in “Starting your system in Rescue Mode in Windows 7, Windows 8 and Windows 8.1” (p. 212). 2. The Bitdefender logo will appear and the security solution engines will start to be copied. 3. A welcome window will then appear. Click Continue. 4. An update of the threat information database is started. 5. After the update is completed, the Bitdefender On-demand Antivirus Scanner window appears. 6.
Bitdefender Internet Security 34.2. What to do when Bitdefender finds threats on your computer? You may find out there is a threat on your computer in one of these ways: ● You scanned your computer and Bitdefender found infected items on it. ● A threat alert informs you that Bitdefender blocked one or multiple threats on your computer. In such situations, update Bitdefender to make sure you have the latest threat information database and run a System Scan to analyze the system.
Bitdefender Internet Security 2. Display hidden objects in Windows. To find out how to do this, refer to “How do I display hidden objects in Windows?” (p. 79). 3. Browse to the location of the infected file (check the scan log) and delete it. 4. Reboot your system and enter in normal mode. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 221). 34.3.
Bitdefender Internet Security 7. Turn on the Bitdefender real-time antivirus protection and run a System scan to make sure there is no other infection on the system. Note It's important to note that a threat stored in an archive is not an immediate threat to your system, since the threat has to be decompressed and executed to infect your system. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 221). 34.4.
Bitdefender Internet Security (.pst) files you intend to compact, and click Settings. Click Compact Now. 6. Turn on the Bitdefender real-time antivirus protection. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 221). 34.5. What to do if I suspect a file as being dangerous? You may suspect a file from your system as being dangerous, even though your Bitdefender product did not detect it. To make sure your system is protected: 1.
Bitdefender Internet Security 34.7. What are the skipped items in the scan log? All files that appear as Skipped in the scan report are clean. For increased performance, Bitdefender does not scan files that have not changed since the last scan. 34.8. What are the over-compressed files in the scan log? The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable.
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Bitdefender Internet Security 35. ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support. If you experience any issue or if you have any question about your Bitdefender product, you can use several online resources to find a solution or an answer. At the same time, you can contact the Bitdefender Customer Care team. Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need.
Bitdefender Internet Security iii. Click TRY TO REPRODUCE THIS ISSUE in case you are encountering a product issue. Reproduce the issue, and then click FINISH in the REPRODUCING THE ISSUE frame. iv. Click CONFIRM TICKET. b. Continue completing the submission form with the necessary data: i. Type your full name. ii. Type your email address. iii. Select the agreement check box. iv. Click CREATE DEBUG PACKAGE. Wait for a few moments while Bitdefender gathers product related information.
Bitdefender Internet Security 36. ONLINE RESOURCES Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: https://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: https://forum.bitdefender.com ● The HOTforSecurity computer security portal: https://www.hotforsecurity.
Bitdefender Internet Security If your Bitdefender product does not operate well, if it cannot remove specific threats from your computer or if you have questions about the way it works, post your problem or question on the forum. Bitdefender support technicians monitor the forum for new posts to assist you. You may also get an answer or a solution from a more experienced Bitdefender user. Before posting your problem or question, search the forum for a similar or related topic.
Bitdefender Internet Security 37. CONTACT INFORMATION Efficient communication is the key to a successful business. Since 2001 BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 37.1. Web addresses Sales department: sales@bitdefender.com Support Center: https://www.bitdefender.com/support/consumer.
Bitdefender Internet Security U.S.A Bitdefender, LLC 6301 NW 5th Way, Suite 4300 Fort Lauderdale, Florida 33309 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: https://www.bitdefender.com/support/consumer.html Web: https://www.bitdefender.com UK and Ireland BITDEFENDER LTD C/O Howsons Winton House, Stoke Road, Stoke on Trent Staffordshire, United Kindon, ST4 2RW Email: info@bitdefender.co.uk Phone: (+44) 2036 080 456 Sales: sales@bitdefender.co.
Bitdefender Internet Security Spain Bitdefender España, S.L.U. C/Bailén, 7, 3-D 08010 Barcelona Fax: +34 93 217 91 28 Phone: +34 902 19 07 65 Sales: comercial@bitdefender.es Technical support: https://www.bitdefender.es/support/consumer.html Website: https://www.bitdefender.es Romania BITDEFENDER SRL Orhideea Towers Building, 15A Orhideelor Street, 11th fllor, district 6 Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales email: sales@bitdefender.ro Technical support: https://www.bitdefender.
Bitdefender Internet Security Glossary Activation code Is a unique key that can be bought from retail and used to activate a specific product or service. An activation code enables the activation of a valid subscription for a certain period of time and number devices and can also be used to extend a subscription with the condition to be generated for the same product or service. ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them.
Bitdefender Internet Security some of these apps collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement. Archive A disk, tape, or directory that contains files that have been backed up. A file that contains one or more files in a compressed format. Backdoor A hole in the security of a system deliberately left in place by designers or maintainers.
Bitdefender Internet Security browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Brute Force Attack Password guessing attack used to break into a computer system by entering possible password combinations, mostly starting with the easiest-to-guess password. Command line In a command line interface, the user types commands in the space provided directly on the screen using command language.
Bitdefender Internet Security Disk drive It's a machine that reads data from and writes data onto a disk. A hard disk drive reads and writes hard disks. A floppy drive accesses floppy disks. Disk drives can be either internal (housed within a computer) or external (housed in a separate box that connects to the computer). Download To copy data (usually an entire file) from a main source to a peripheral device.
Bitdefender Internet Security Heuristic A rule-based method of identifying new threats. This method of scanning does not rely on specific threat information database. The advantage of the heuristic scan is that it is not fooled by a new variant of an existing threat. However, it might occasionally report suspicious code in normal programs, generating the so-called "false positive".
Bitdefender Internet Security Macro virus A type of computer threat that is encoded as a macro embedded in a document. Many apps, such as Microsoft Word and Excel, support powerful macro languages. These apps allow you to embed a macro in a document, and have the macro execute each time the document is opened. Mail client An email client is an app that enables you to send and receive email. Memory Internal storage areas in the computer.
Bitdefender Internet Security Path The exact directions to a file on a computer. These directions are usually described by means of the hierarchical filing system from the top down. The route between any two points, such as the communications channel between two computers. Phishing The act of sending an email to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.
Bitdefender Internet Security and TeslaWall, are only some variants that hunt personal systems of users. The infection can be spread by accessing spam emails, downloading email attachments, or installing apps, without letting the user know about what is happening on his system. Daily users and companies are targeted by ransomware hackers. Report file A file that lists actions that have occurred.
Bitdefender Internet Security purposes. Spyware apps are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the internet; however, it should be noted that the majority of shareware and freeware apps do not come with spyware. Once installed, the spyware monitors user activity on the internet and transmits that information in the background to someone else. Spyware can also gather information about email addresses and even passwords and credit card numbers.
Bitdefender Internet Security TCP/IP Transmission Control Protocol/Internet Protocol - A set of networking protocols widely used on the internet that provides communications across interconnected networks of computers with diverse hardware architectures and various operating systems. TCP/IP includes standards for how computers communicate and conventions for connecting networks and routing traffic.
Bitdefender Internet Security Bitdefender has its own update feature that allows you to manually check for updates, or let it automatically update the product. Virtual Private Network (VPN) Is a technology that enables a temporary and encrypted direct connection to a certain network over a less secure network. This way, sending and receiving data is secure and encrypted, difficult to be caught by snoopers. A proof of security is the authentication, which can be done only using a username and password.
