User`s guide

b. Complete the submission form with the necessary data:

i. Enter your e-mail address.

ii. Enter your full name.

iii. Choose your country from the corresponding menu.

iv. Enter a description of the issue you encountered.

c. Please wait for a few minutes while Bitdefender gathers product related

information. This information will help our engineers find a solution to your

problem.

d. Click Finish to send the information to the Bitdefender Customer Care

Department. You will be contacted as soon as possible.

If you cannot access the necessary information using the Bitdefender product, please

refer to our online Support Center:

1. Go to http://www.bitdefender.com/support/consumer.html. The Bitdefender

Support Center hosts numerous articles that contain solutions to

Bitdefender-related issues.

2. Select your product and search the Bitdefender Support Center for articles that

may provide a solution to your problem.

3. Read the relevant articles or documents and try the proposed solutions.

4. If the solution does not solve your problem, go to

http://www.bitdefender.com/support/contact-us.html and contact our support

representatives.

Asking for help

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Bitdefender Internet Security 2013