User`s guide

2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antispam.
4. In the Antispam Settings window, select the Settings tab.
5. Move the slider higher on the scale.
25.10.3. Antispam filter does not detect any spam message
If no spam message is marked as [spam], there may be a problem with the
Bitdefender Antispam filter. Before troubleshooting this problem, make sure it is
not caused by one of the following conditions:
● Antispam protection might be turned off. To verify the antispam protection status,
open the Bitdefender window and check the switch in the Antispam panel.
If Antispam is turned off, this is what is causing your problem. Click the switch to
turn on your antispam protection.
● The Bitdefender Antispam protection is available only for e-mail clients configured
to receive e-mail messages via the POP3 protocol. This means the following:
▶ E-mail messages received via web-based e-mail services (such as Yahoo, Gmail,
Hotmail or other) are not filtered for spam by Bitdefender.
▶ If your e-mail client is configured to receive e-mail messages using other protocol
than POP3 (for example, IMAP4), the Bitdefender Antispam filter does not check
them for spam.
Note
POP3 is one of the most widely used protocols for downloading e-mail messages
from a mail server. If you do not know the protocol that your e-mail client uses to
download e-mail messages, ask the person who configured your e-mail client.
● Bitdefender Internet Security 2013 doesn't scan Lotus Notes POP3 traffic.
A possible solution is to repair or reinstall the product. However, you may want to
contact Bitdefender for support instead, as described in section “Asking for help”
(p. 150).
25.11. Bitdefender removal failed
This article helps you troubleshoot errors that may occur when removing Bitdefender.
There are two possible situations:
● During removal, an error screen appears. The screen provides a button to run an
uninstall tool that will clean up the system.
● The removal hangs out and, possibly, your system freezes. Click Cancel to abort
the removal. If this does not work, restart the system.
Solving common issues
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Bitdefender Internet Security 2013