User Manual
Table Of Contents
- Bitdefender Total Security
- Table of Contents
- About This Guide
- Total Security for PC
- 1. Installation
- 2. Getting started
- 3. How to
- 3.1. Installation
- 3.1.1. How do I install Bitdefender on a second device?
- 3.1.2. How can I reinstall Bitdefender?
- 3.1.3. Where can I download my Bitdefender product from?
- 3.1.4. How can I change the language of my Bitdefender product?
- 3.1.5. How do I use my Bitdefender subscription after a Windows upgrade?
- 3.1.6. How can I upgrade to the latest Bitdefender version?
- 3.2. Bitdefender Central
- 3.3. Scanning with Bitdefender
- 3.3.1. How do I scan a file or a folder?
- 3.3.2. How do I scan my system?
- 3.3.3. How do I schedule a scan?
- 3.3.4. How do I create a custom scan task?
- 3.3.5. How do I except a folder from being scanned?
- 3.3.6. What to do when Bitdefender detected a clean file as infected?
- 3.3.7. How do I check what threats Bitdefender detected?
- 3.4. Parental Control
- 3.4.1. How do I protect my children from online threats?
- 3.4.2. How do I block my child's access to a website?
- 3.4.3. How do I prevent my child from using certain apps?
- 3.4.4. How can I set a location as safe or restricted for my child?
- 3.4.5. How do I block my child's access to the assigned devices during daily activities?
- 3.4.6. How do I block my child's access to the assigned devices during the day or night?
- 3.4.7. How to remove a child profile
- 3.5. Privacy protection
- 3.5.1. How do I make sure my online transaction is secure?
- 3.5.2. What can I do if my device has been stolen?
- 3.5.3. How do I remove a file permanently with Bitdefender?
- 3.5.4. How do I protect my webcam from being hacked?
- 3.5.5. How can I manually restore encrypted files when the restoration process fails?
- 3.6. Optimization Tools
- 3.7. Useful Information
- 3.7.1. How do I test my security solution?
- 3.7.2. How do I remove Bitdefender?
- 3.7.3. How do I remove Bitdefender VPN?
- 3.7.4. How do I remove the Bitdefender Anti-tracker extension?
- 3.7.5. How do I automatically shut down the device after the scan is over?
- 3.7.6. How do I configure Bitdefender to use a proxy internet connection?
- 3.7.7. Am I using a 32 bit or a 64 bit version of Windows?
- 3.7.8. How do I display hidden objects in Windows?
- 3.7.9. How do I remove other security solutions?
- 3.7.10. How do I restart in Safe Mode?
- 3.1. Installation
- 4. Managing your security
- 4.1. Antivirus protection
- 4.2. Advanced Threat Defense
- 4.3. Online Threat Prevention
- 4.4. Antispam
- 4.5. Firewall
- 4.6. Vulnerability
- 4.7. Video & Audio Protection
- 4.8. Ransomware Remediation
- 4.9. Password Manager protection for your credentials
- 4.10. Anti-tracker
- 4.11. VPN
- 4.12. Safepay security for online transactions
- 4.13. Parental Control
- 4.14. Device Anti-Theft
- 4.15. USB Immunizer
- 5. Utilities
- 6. Troubleshooting
- 6.1. Solving common issues
- 6.1.1. My system appears to be slow
- 6.1.2. Scan doesn't start
- 6.1.3. I can no longer use an app
- 6.1.4. What to do when Bitdefender blocks a website, a domain, an IP address, or an online app that are safe
- 6.1.5. I cannot connect to the internet
- 6.1.6. I cannot access a device on my network
- 6.1.7. My internet is slow
- 6.1.8. How to update Bitdefender on a slow internet connection
- 6.1.9. Bitdefender services are not responding
- 6.1.10. Antispam filter does not work properly
- 6.1.11. The Autofill feature in my Wallet doesn't work
- 6.1.12. Bitdefender removal failed
- 6.1.13. My system doesn't boot up after installing Bitdefender
- 6.2. Removing threats from your system
- 6.2.1. Rescue Environment
- 6.2.2. What to do when Bitdefender finds threats on your device?
- 6.2.3. How do I clean a threat in an archive?
- 6.2.4. How do I clean a threat in an email archive?
- 6.2.5. What to do if I suspect a file as being dangerous?
- 6.2.6. What are the password-protected files in the scan log?
- 6.2.7. What are the skipped items in the scan log?
- 6.2.8. What are the over-compressed files in the scan log?
- 6.2.9. Why did Bitdefender automatically delete an infected file?
- 6.1. Solving common issues
- Antivirus for Mac
- 7. Installation and Removal
- 8. Getting Started
- 9. Protecting against Malicious Software
- 10. Configuring Preferences
- 11. VPN
- 12. Bitdefender Central
- 13. Frequently Asked Questions
- Mobile Security for iOS
- Mobile Security for Android
- Contact us
- Glossary
6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
6.1. Solving common issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
6.1.1. My system appears to be slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
6.1.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
6.1.3. I can no longer use an app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
6.1.4. What to do when Bitdefender blocks a website, a domain, an IP address, or
an online app that are safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
6.1.5. I cannot connect to the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
6.1.6. I cannot access a device on my network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
6.1.7. My internet is slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
6.1.8. How to update Bitdefender on a slow internet connection . . . . . . . . . . . . . 173
6.1.9. Bitdefender services are not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
6.1.10. Antispam filter does not work properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
6.1.11. The Autofill feature in my Wallet doesn't work . . . . . . . . . . . . . . . . . . . . . . . 178
6.1.12. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
6.1.13. My system doesn't boot up after installing Bitdefender . . . . . . . . . . . . . . . 180
6.2. Removing threats from your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
6.2.1. Rescue Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
6.2.2. What to do when Bitdefender finds threats on your device? . . . . . . . . . . . . 185
6.2.3. How do I clean a threat in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
6.2.4. How do I clean a threat in an email archive? . . . . . . . . . . . . . . . . . . . . . . . . . 187
6.2.5. What to do if I suspect a file as being dangerous? . . . . . . . . . . . . . . . . . . . . 188
6.2.6. What are the password-protected files in the scan log? . . . . . . . . . . . . . . . . 188
6.2.7. What are the skipped items in the scan log? . . . . . . . . . . . . . . . . . . . . . . . . . 188
6.2.8. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . 189
6.2.9. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . 189
Antivirus for Mac .................................................... 190
7. Installation and Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
7.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
7.2. Installing Bitdefender Antivirus for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
7.2.1. Installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
7.3. Removing Bitdefender Antivirus for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
8. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
8.1. About Bitdefender Antivirus for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
8.2. Opening Bitdefender Antivirus for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
8.3. App Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
8.4. App Dock Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
8.5. Navigation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
8.6. Dark Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
9. Protecting against Malicious Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
9.1. Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
9.2. Scanning Your Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
9.3. Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
9.4. Quarantine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
9.5. Bitdefender Shield (real-time protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
9.6. Scan Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
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Bitdefender Total Security