User Manual

If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.2.5. What to do if I suspect a file as being dangerous?
You may suspect a file from your system as being dangerous, even though
your Bitdefender product did not detect it.
To make sure your system is protected:
1. Run a System Scan with Bitdefender. To find out how to do this, refer to
“How do I scan my system?” (p. 50).
2. If the scan result appears to be clean, but you still have doubts and want
to make sure about the file, contact our support representatives so that
we may help you.
To find out how to do this, refer to
“Asking for help” (p. 296).
6.2.6. What are the password-protected files in the scan
log?
This is only a notification which indicates that Bitdefender has detected
these files are either protected with a password or by some form of
encryption.
Most commonly, the password-protected items are:
● Files that belong to another security solution.
● Files that belong to the operating system.
To actually scan the contents, these files would need to either be extracted
or otherwise decrypted.
Should those contents be extracted, Bitdefender's real-time scanner would
automatically scan them to keep your device protected. If you want to scan
those files with Bitdefender, you have to contact the product manufacturer
to provide you with more details on those files.
Our recommendation to you is to ignore those files because they are not a
threat for your system.
6.2.7. What are the skipped items in the scan log?
All files that appear as Skipped in the scan report are clean.
Troubleshooting 188
Bitdefender Total Security