User Manual

Note
It's important to note that a threat stored in an archive is not an immediate
threat to your system, since the threat has to be decompressed and executed
to infect your system.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.2.4. How do I clean a threat in an email archive?
Bitdefender can also identify threats in email databases and email archives
stored on disk.
Sometimes it is necessary to identify the infected message using the
information provided in the scan report, and delete it manually.
Here is how you can clean a threat stored in an email archive:
1. Scan the email database with Bitdefender.
2. Turn off the Bitdefender real-time antivirus protection:
a. Click Protection on the navigation menu on the
Bitdefender interface.
b. In the ANTIVIRUS pane, click Open.
c. In the Advanced window, turn off Bitdefender Shield.
3. Open the scan report and use the identification information (Subject, From,
To) of the infected messages to locate them in the email client.
4. Delete the infected messages. Most email clients also move the deleted
message to a recovery folder, from which it can be recovered. You should
make sure the message is deleted also from this recovery folder.
5. Compact the folder storing the infected message.
● In Microsoft Outlook 2007: On the File menu, click Data File
Management. Select the personal folders (.pst) files you intend to
compact, and click Settings. Click Compact Now.
● In Microsoft Outlook 2010 / 2013/ 2016: On the File menu, click Info,
and then Account settings (Add and remove accounts or change existing
connection settings). Then click Data File, select the personal folders
(.pst) files you intend to compact, and click Settings. Click Compact
Now.
6. Turn on the Bitdefender real-time antivirus protection.
Troubleshooting 187
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