User Manual

3. Browse to the location of the infected file (check the scan log) and delete
it.
4. Reboot your system and enter in normal mode.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.2.3. How do I clean a threat in an archive?
An archive is a file or a collection of files compressed under a special format
to reduce the space on disk necessary for storing the files.
Some of these formats are open formats, thus providing Bitdefender the
option to scan inside them and then take appropriate actions to remove
them.
Other archive formats are partially or fully closed, and Bitdefender can only
detect the presence of threats inside them, but is not able to take any other
actions.
If Bitdefender notifies you that a threat has been detected inside an archive
and no action is available, it means that removing the threat is not possible
due to restrictions on the archive’s permission settings.
Here is how you can clean a threat stored in an archive:
1. Identify the archive that includes the threat by performing a System Scan
of the system.
2. Turn off the Bitdefender real-time antivirus protection:
a. Click Protection on the navigation menu on the
Bitdefender interface.
b. In the ANTIVIRUS pane, click Open.
c. In the Advanced window, turn off Bitdefender Shield.
3. Go to the location of the archive and decompress it using an archiving
app, like WinZip.
4. Identify the infected file and delete it.
5. Delete the original archive to make sure the infection is totally removed.
6. Recompress the files in a new archive using an archiving app, like WinZip.
7. Turn on the Bitdefender real-time antivirus protection and run a System
scan to make sure there is no other infection on the system.
Troubleshooting 186
Bitdefender Total Security