User Manual

● “What are the skipped items in the scan log?” (p. 188)
● “What are the over-compressed files in the scan log?” (p. 189)
● “Why did Bitdefender automatically delete an infected file?” (p. 189)
If you cannot find your problem here, or if the presented solutions do not
solve it, you can contact the Bitdefender technical support representatives
as presented in chapter
“Asking for help” (p. 296).
6.2.1. Rescue Environment
Rescue Environment is a Bitdefender feature that allows you to scan and
disinfect all existing hard drive partitions inside and outside of your operating
system.
Bitdefender Rescue Environment is integrated with Windows RE,
Starting your system in Rescue Environment
You can enter Rescue Environment only from your Bitdefender product, as
follows:
1. Click Protection on the navigation menu on the
Bitdefender interface.
2. In the ANTIVIRUS pane, click Open.
3. Click Open next to Rescue Environment.
4. Click REBOOT in the window that appears.
Bitdefender Rescue Environment loads in a few moments.
Scanning your system in Rescue Environment
To scan your system Rescue Environment:
1. Enter Rescue Environment, as described in “Starting your system in Rescue
Environment” (p. 184).
2. The Bitdefender scanning process starts automatically as soon as the
system is loaded in Rescue Environment.
3. Wait for the scan to complete. If any threat is detected, follow the
instructions to remove it.
4. To exit Rescue Environment, click the Close button in the window with
the scan results.
Troubleshooting 184
Bitdefender Total Security