User Manual

To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be
temporary.
2. Restart the device and wait a few moments until Bitdefender is loaded.
Open Bitdefender to see if the error persists. Restarting the device usually
solves the problem.
3. Check if you have any other security solution installed as they may disrupt
the normal operation of Bitdefender. If this is the case, we recommend
you to remove all of the other security solutions and then reinstall
Bitdefender.
For more information, refer to
“How do I remove other security solutions?”
(p. 71).
If the error persists, please contact our support representatives for help as
described in section
“Asking for help” (p. 296).
6.1.10. Antispam filter does not work properly
This article helps you troubleshoot the following problems concerning the
Bitdefender Antispam filtering operation:
● A number of legitimate email messages are marked as [spam].
● Many spam messages are not marked accordingly by the antispam filter.
● The antispam filter does not detect any spam message.
Legitimate messages are marked as [spam]
Legitimate messages are marked as [spam] simply because they look like
spam to the Bitdefender antispam filter. You can normally solve this problem
by adequately configuring the Antispam filter.
Bitdefender automatically adds the receivers of your email messages to a
Friends List. The email messages received from the contacts in the Friends
list are considered to be legitimate. They are not verified by the antispam
filter and, thus, they are never marked as [spam].
The automatic configuration of the Friends list does not prevent the detection
errors that may occur in these situations:
Troubleshooting 174
Bitdefender Total Security