User Manual

In the Stealth Mode area, click Edit stealth settings. Turn on Stealth
Mode for the network adapter you are connected to.
e. Close Bitdefender, reboot the system and check the internet
connection speed.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.1.8. How to update Bitdefender on a slow internet
connection
If you have a slow internet connection (such as dial-up), errors may occur
during the update process.
To keep your system up to date with the latest Bitdefender threat information
database:
1. Click Settings on the navigation menu on the
Bitdefender interface.
2. Select the Update tab.
3. Turn off the Silent update switch.
4. Next time when an update will be available, you will be prompted to select
which update you would like to download. Select only Signatures update.
5. Bitdefender will download and install only the threat information database.
6.1.9. Bitdefender services are not responding
This article helps you troubleshoot the Bitdefender Services are not
responding error. You may encounter this error as follows:
● The Bitdefender icon in the system tray is grayed out and you are informed
that the Bitdefender services are not responding.
● The Bitdefender window indicates that the Bitdefender services are not
responding.
The error may be caused by one of the following conditions:
● temporary communication errors between the Bitdefender services.
● some of the Bitdefender services are stopped.
● other security solutions running on your device at the same time with
Bitdefender.
Troubleshooting 173
Bitdefender Total Security