User Manual

Note
To learn how to manage printer sharing (share a printer, set or remove
permissions for a printer, connect to a network printer or to a shared printer),
go to the Windows Help and Support Center (in the Start menu, click Help
and Support).
● Access to a network printer may be restricted to specific devices or users
only. You should check with the network administrator if you have
permission to connect to that printer.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.1.7. My internet is slow
This situation may appear after you install Bitdefender. The issue could be
caused by errors in the Bitdefender firewall configuration.
To troubleshoot this situation:
1. Click Protection on the navigation menu on the
Bitdefender interface.
2. In the FIREWALL pane, turn off the switch to disable the feature.
3. Check if your internet connection improved with the Bitdefender firewall
disabled.
● If you still have a slow internet connection, the issue may not be caused
by Bitdefender. You should contact your Internet Service Provider to
verify if the connection is operational on their side.
If you receive confirmation from your Internet Service Provider that the
connection is operational on their side and the issue still persists,
contact Bitdefender as described in section
“Asking for help” (p. 296).
● If the internet connection improved after disabling the Bitdefender
firewall:
a. Click Protection on the navigation menu on the
Bitdefender interface.
b. In the FIREWALL pane, click Settings.
c. Go to the Network Adapters tab and set your internet connection on
Home/Office.
d. In the Settings tab, turn off Port scan protection.
Troubleshooting 172
Bitdefender Total Security