User Manual

In this case, the best solution is to configure Bitdefender to automatically
allow connections to and from the respective software app:
1. Click Protection on the navigation menu on the
Bitdefender interface.
2. In the FIREWALL pane, click Settings.
3. In the Rules window, click Add rule.
4. A new window appears where you can add the details. Make sure to select
all the network types available and in the Permission section select Allow.
Close Bitdefender, open the software app and try again to connect to the
internet.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.1.6. I cannot access a device on my network
Depending on the network you are connected to, the Bitdefender firewall
may block the connection between your system and another device (such
as another PC or a printer). As a result, you may no longer share or print files.
In this case, the best solution is to configure Bitdefender to automatically
allow connections to and from the respective device, as follows:
1. Click Protection on the navigation menu on the
Bitdefender interface.
2. In the FIREWALL pane, click Settings.
3. In the Rules window, click Add rule.
4. Turn on the Apply this rule to all applications option.
5. Click the Advanced Settings button.
6. In the Custom Remote Address box, type the IP address of the PC or printer
you want to have unrestricted access to.
If you still cannot connect to the device, the issue may not be caused by
Bitdefender.
Check for other potential causes, such as the following:
● The firewall on the other device may block file and printer sharing with
your PC.
● If the Windows Firewall is used, it can be configured to allow file and
printer sharing as follows:
Troubleshooting 170
Bitdefender Total Security