User Manual

7. Click Save.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.1.4. What to do when Bitdefender blocks a website, a
domain, an IP address, or an online app that are safe
Bitdefender offers a secure web browsing experience by filtering all web
traffic and blocking any malicious content. However, it is possible that
Bitdefender considers a website, a domain, an IP address, or online app that
are safe as unsafe, which will cause Bitdefender HTTP traffic scanning to
block them incorrectly.
Should the same page, domain, IP address, or online app be blocked
repeatedly, they can be added to exceptions so that they will not be scanned
by the Bitdefender engines, thus ensuring a smooth web browsing experience.
To add a website to Exceptions:
1. Click Protection on the navigation menu on the
Bitdefender interface.
2. In the ONLINE THREAT PREVENTION pane, click Settings.
3. Click Manage exceptions.
4. Click +Add an Exception.
5. Type in the corresponding field the name of the website, the name of the
domain, or the IP address you want to add to exceptions.
6. Click the switch next to Online Threat Prevention.
7. Click Save to save the changes and close the window.
Only websites, domains, IP addresses, and apps that you fully trust should
be added to this list. These will be excepted from scanning by the following
engines: threat, phishing and fraud.
If this information was not helpful, you can contact Bitdefender for support
as described in section
“Asking for help” (p. 296).
6.1.5. I cannot connect to the internet
You may notice that a program or a web browser can no longer connect to
the internet or access network services after installing Bitdefender.
Troubleshooting 169
Bitdefender Total Security