User Manual
Table Of Contents
- Bitdefender Antivirus Plus
- Table of Contents
- Installation
- Getting started
- How to
- 8. Installation
- 8.1. How do I install Bitdefender on a second computer?
- 8.2. How can I reinstall Bitdefender?
- 8.3. Where can I download my Bitdefender product from?
- 8.4. How can I change the language of my Bitdefender product?
- 8.5. How do I use my Bitdefender subscription after a Windows upgrade?
- 8.6. How can I upgrade to the latest Bitdefender version?
- 9. Subscriptions
- 10. Bitdefender Central
- 11. Scanning with Bitdefender
- 11.1. How do I scan a file or a folder?
- 11.2. How do I scan my system?
- 11.3. How do I schedule a scan?
- 11.4. How do I create a custom scan task?
- 11.5. How do I except a folder from being scanned?
- 11.6. What to do when Bitdefender detected a clean file as infected?
- 11.7. How do I check what threats Bitdefender detected?
- 12. Privacy protection
- 13. Useful Information
- 13.1. How do I test my security solution?
- 13.2. How do I remove Bitdefender?
- 13.3. How do I remove Bitdefender VPN?
- 13.4. How do I automatically shut down the computer after the scan is over?
- 13.5. How do I configure Bitdefender to use a proxy internet connection?
- 13.6. Am I using a 32 bit or a 64 bit version of Windows?
- 13.7. How do I display hidden objects in Windows?
- 13.8. How do I remove other security solutions?
- 13.9. How do I restart in Safe Mode?
- 8. Installation
- Managing your security
- 14. Antivirus protection
- 15. Advanced Threat Defense
- 16. Online Threat Prevention
- 17. Vulnerability
- 18. Safe Files
- 19. Ransomware Remediation
- 20. Password Manager protection for your credentials
- 21. VPN
- 22. Safepay security for online transactions
- 23. Data Protection
- 24. USB Immunizer
- System optimization
- Troubleshooting
- 26. Solving common issues
- 26.1. My system appears to be slow
- 26.2. Scan doesn't start
- 26.3. I can no longer use an app
- 26.4. What to do when Bitdefender blocks a safe website or online app
- 26.5. What to do if Bitdefender detects a safe app as ransomware
- 26.6. How to update Bitdefender on a slow internet connection
- 26.7. Bitdefender services are not responding
- 26.8. The Autofill feature in my Wallet doesn't work
- 26.9. Bitdefender removal failed
- 26.10. My system doesn't boot up after installing Bitdefender
- 27. Removing threats from your system
- 27.1. Bitdefender Rescue Mode (Rescue Environment in Windows 10)
- 27.2. What to do when Bitdefender finds threats on your computer?
- 27.3. How do I clean a threat in an archive?
- 27.4. How do I clean a threat in an email archive?
- 27.5. What to do if I suspect a file as being dangerous?
- 27.6. What are the password-protected files in the scan log?
- 27.7. What are the skipped items in the scan log?
- 27.8. What are the over-compressed files in the scan log?
- 27.9. Why did Bitdefender automatically delete an infected file?
- 26. Solving common issues
- Contact us
- Glossary

from the infected file and reconstruct the original file. This operation
is referred to as disinfection.
Files that cannot be disinfected are moved to quarantine to contain
the infection. Quarantined files cannot be executed or opened;
therefore, the risk of getting infected disappears. For more information,
refer to “Managing quarantined files” (p. 88).
Important
For particular types of threats, disinfection is not possible because the
detected file is entirely malicious. In such cases, the infected file is
deleted from the disk.
● Suspicious files. Files are detected as suspicious by the heuristic
analysis. Suspicious files cannot be disinfected, because no
disinfection routine is available. They will be moved to quarantine to
prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender
Labs to be analyzed by the Bitdefender threat researchers. If a threat
presence is confirmed, a threat information update is released to allow
removing the threat.
● Archives containing infected files.
● Archives that contain only infected files are deleted automatically.
● If an archive contains both infected and clean files, Bitdefender will
attempt to delete the infected files provided it can reconstruct the
archive with the clean files. If archive reconstruction is not possible,
you will be informed that no action can be taken so as to avoid losing
clean files.
Move to quarantine
Moves detected files to quarantine. Quarantined files cannot be executed
or opened; therefore, the risk of getting infected disappears. For more
information, refer to “Managing quarantined files” (p. 88).
Deny access
In case an infected file is detected, the access to this will be denied.
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