User Manual
Table Of Contents
- Bitdefender Antivirus Plus
- Table of Contents
- Installation
- Getting started
- How to
- 8. Installation
- 8.1. How do I install Bitdefender on a second computer?
- 8.2. How can I reinstall Bitdefender?
- 8.3. Where can I download my Bitdefender product from?
- 8.4. How can I change the language of my Bitdefender product?
- 8.5. How do I use my Bitdefender subscription after a Windows upgrade?
- 8.6. How can I upgrade to the latest Bitdefender version?
- 9. Subscriptions
- 10. Bitdefender Central
- 11. Scanning with Bitdefender
- 11.1. How do I scan a file or a folder?
- 11.2. How do I scan my system?
- 11.3. How do I schedule a scan?
- 11.4. How do I create a custom scan task?
- 11.5. How do I except a folder from being scanned?
- 11.6. What to do when Bitdefender detected a clean file as infected?
- 11.7. How do I check what threats Bitdefender detected?
- 12. Privacy protection
- 13. Useful Information
- 13.1. How do I test my security solution?
- 13.2. How do I remove Bitdefender?
- 13.3. How do I remove Bitdefender VPN?
- 13.4. How do I automatically shut down the computer after the scan is over?
- 13.5. How do I configure Bitdefender to use a proxy internet connection?
- 13.6. Am I using a 32 bit or a 64 bit version of Windows?
- 13.7. How do I display hidden objects in Windows?
- 13.8. How do I remove other security solutions?
- 13.9. How do I restart in Safe Mode?
- 8. Installation
- Managing your security
- 14. Antivirus protection
- 15. Advanced Threat Defense
- 16. Online Threat Prevention
- 17. Vulnerability
- 18. Safe Files
- 19. Ransomware Remediation
- 20. Password Manager protection for your credentials
- 21. VPN
- 22. Safepay security for online transactions
- 23. Data Protection
- 24. USB Immunizer
- System optimization
- Troubleshooting
- 26. Solving common issues
- 26.1. My system appears to be slow
- 26.2. Scan doesn't start
- 26.3. I can no longer use an app
- 26.4. What to do when Bitdefender blocks a safe website or online app
- 26.5. What to do if Bitdefender detects a safe app as ransomware
- 26.6. How to update Bitdefender on a slow internet connection
- 26.7. Bitdefender services are not responding
- 26.8. The Autofill feature in my Wallet doesn't work
- 26.9. Bitdefender removal failed
- 26.10. My system doesn't boot up after installing Bitdefender
- 27. Removing threats from your system
- 27.1. Bitdefender Rescue Mode (Rescue Environment in Windows 10)
- 27.2. What to do when Bitdefender finds threats on your computer?
- 27.3. How do I clean a threat in an archive?
- 27.4. How do I clean a threat in an email archive?
- 27.5. What to do if I suspect a file as being dangerous?
- 27.6. What are the password-protected files in the scan log?
- 27.7. What are the skipped items in the scan log?
- 27.8. What are the over-compressed files in the scan log?
- 27.9. Why did Bitdefender automatically delete an infected file?
- 26. Solving common issues
- Contact us
- Glossary
12.3. How can I manually restore encrypted files when
the restoration process fails?
In case encrypted files cannot be automatically restored, you can manually
restore them by following these steps:
1. Click Notifications on the navigation menu on the Bitdefender interface.
2. In the All tab, select the notification regarding the latest ransomware
behavior detected, and then click Encrypted Files.
3. The list with the encrypted files is displayed.
Click RECOVER FILES to continue.
4. In case the entire or a part of the restoring process fails, you have to
choose the location where the decrypted files should be saved. Click
RESTORE LOCATION, and then choose a location on your PC.
5. A confirmation window appears.
Click FINISH to end the restoring process.
Files with the following extensions can be restored in case they get encrypted:
.3g2; .3gp; .7z; .ai; .aif; .arj; .asp; .aspx; .avi; .bat; .bin; .bmp; .c; .cda; .cgi; .class;
.com; .cpp; .cs; .css; .csv; .dat; .db; .dbf; .deb;.doc; .docx; .gif; .gz; .h264; .h; .flv;
.htm; .html;.ico; .jar; .java; .jpeg; .jpg;.js; .jsp; .key; .m4v; .mdb; .mid; .midi; .mkv;
.mp3; .mp4; .mov; .mpg; .mpeg; .ods; .odp;.odt; .ogg; .pdf; .pkg; .php; .pl; .png;
.pps; .ppt; .pptx; .ps; .psd; .py; .rar; .rm; .rtf; .sav; .sql; .sh; .svg; .swift; .swf; .tar;
.tex; .tif; .tiff; .txt; .xlr; .xls; .xlsx; .xml; .wmv; .vb; .vob; .wav; .wks; .wma; .wpl;
.wps; .wpd; .wsf; .z; .zip;
Privacy protection 60
Bitdefender Antivirus Plus