User Manual

27. REMOVING THREATS FROM YOUR SYSTEM
Threats can affect your system in many different ways and the Bitdefender
approach depends on the type of threat attack. Because threats change their
behavior frequently, it is difficult to establish a pattern for their behavior and
their actions.
There are situations when Bitdefender cannot automatically remove the
threat infection from your system. In such cases, your intervention is required.
● “Bitdefender Rescue Mode (Rescue Environment in Windows 10)” (p. 145)
● “What to do when Bitdefender finds threats on your computer?” (p. 149)
● “How do I clean a threat in an archive?” (p. 150)
● “How do I clean a threat in an email archive? ” (p. 151)
● “What to do if I suspect a file as being dangerous?” (p. 152)
● “What are the password-protected files in the scan log?” (p. 152)
● “What are the skipped items in the scan log?” (p. 153)
● “What are the over-compressed files in the scan log?” (p. 153)
● “Why did Bitdefender automatically delete an infected file?” (p. 153)
If you cannot find your problem here, or if the presented solutions do not
solve it, you can contact the Bitdefender technical support representatives
as presented in chapter “Asking for help” (p. 155).
27.1. Bitdefender Rescue Mode (Rescue Environment
in Windows 10)
Rescue Mode is a Bitdefender feature that allows you to scan and disinfect
all existing hard drive partitions inside and outside of your operating system.
Once Bitdefender Antivirus Plus is installed on Windows 7, Windows 8 and
Windows 8.1 and the Bitdefender Rescue Mode Image file downloaded,
Rescue Mode can be used even if you are no longer able to boot into
Windows.
In Windows 10, Bitdefender Rescue Environment is integrated with Windows
RE, meaning there is no need to download any Rescue Mode Image on this
operating system, and the feature cannot be used if there are startup
Removing threats from your system 145
Bitdefender Antivirus Plus