Troubleshooting Bissell ProHeat 2X Select BS-9400F CONTENTS PAGE Consumer states unit will not spray to the floor and no spray from the upholstery tool…………………………………………………….Page 2 Consumer states no or low suction…………………….…………………..
Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1: 1: inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty The Solution Red float door water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly.
Solution 2: Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution? Yes No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved Tank-in-Tank may not be seated in machine completely. Switch power switch OFF (O). Remove Tank-in-Tank Assembly from machine.
Solution 3: Remove SmartMix bottle from unit Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw? No, tighten o-shaped ring securely over straw, problem solved Yes Is there liquid in the SmartMix reservoir? Yes No Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank.
Solution 4: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Small Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards.
Locate the Small Brush Belt, has it come off the Brush end? No, is Brush Assembly damaged, or full of debris? No, replace end cap by reversing the steps above and proceed to Solution 4 Yes, refit by reversing the steps above.
Solution 5: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Large Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards.
Consumer states no or low suction Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area. If this occurs, remove the 2-in1 Tank from the machine.
Solution 2: Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from unit.
Solution 3: Remove the tank-in-tank assembly from the unit Remove Tank Lid from Tank How? Pull and lift grey latch on back of Tank to unlatch and remove tank lid. Place Tank Lid upside down and remove red Lint Filter basket located inside lid on the left hand side How? Pull red plastic flap up and hold it away from red Lint Filter with one hand.
Consumer states unit will spray through the hose, but not to the floor. Solution 1: The Pump may have lost prime To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute. Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now? No, process to Solution 2 Yes, problem solved Solution 2: Turn unit off Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well). Turn unit on.
Consumer states unit will spray at the floor, but not through the upholstery hose. Solution 1: Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now? No Clean out the spray tip with the end of an unfolded paper clip. Does the unit spray now? No, stretch the hose out and give it a few light tugs to release any kinks in the internal water supply hose.
Consumer states unit is releasing too much solution or only shampoo. Solution 1: Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded to the cap Yes No, Fit O ring securely, problem solved Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank.
Consumer states unit will not release any shampoo Solution 1: Does the SmartMix Knob (located next to SmartMix solution bottle) function properly? No Yes, remove SmartMix bottle (solution tank) from unit SmartMix knob may have been forced too far counter-clockwise past “Rinse” setting Is the red O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw, others are molded to the cap).
Solution 2: Check the black and red tank gasket on the SmartMix bottle cap.
Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1: On the Turbo brush attachment, is the black slider flicked to ‘Suction’ setting? No, Flick it backwards towards you from ‘Brush’ setting to ‘Suction’ setting. Is there suction now? Yes, problem solved Yes, refer to ‘Low or no suction’ above No, refer to ‘Low or no suction’ above Prepared by Monique Lania 16 Call Servicing Guide ProHeat 2X 9400F.
Consumer reports the water that is sprayed out is not hot. Solution 1: Is the machine switched on at the power outlet in the wall? Yes, is the power switch and red heater switch on the unit switched to ON (l) position? Yes No, switch the power on, problem solved No, switch the power switch and red heater switch to ON (l) position, problem solved ** NOTE: The heater will increase the water temperature by 25°f. You should start with hot tap water in the bladder.
Consumer states the brush will not turn. **NOTE: When the machine is in an upright position, the brushes will automatically stop turning to avoid any damage to the floor. The brushes will only rotate when the unit is reclined using the detent pedal **NOTE: Advise customer that the following can lead to brush belt breakage and it is important that they follow usage instructions carefully to ensure this does not occur again in the future: 1.
Solution 2: Check Small Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Solution 3: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Large Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards.
Consumer states the unit has no power. Solution 1 In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit are located in the upper handle.
Consumer states the unit drags on carpet Solution 1: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine With a Phillips head screw driver ensure the screw in the middle just above the front nozzle is tight. Does the machine drag now? Yes, Is the plastic around the screw cracked? Advise customer to call Bissell Free Call 1800 number again and press Option 4 to order replacement front window nozzle.
Consumer States the Tank-In-Tank is leaking at base of the tank. Solution 1: Remove the Tank-Tank Assembly from the machine Empty the contents of water from the Tank-In-Tank Assembly Is the red O shaped ring on bottom of the Tank-in-Tank Assembly fitted securely over the cap insert? Yes No, Fit O ring securely, problem solved Is there liquid in the reservoir (where the Tank sits in the unit)? Yes, Check the black and red tank gasket on the bottom of the Tank-in-Tank.
Consumer states unit is very noisy Solution 1: This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet. Prepared by Monique Lania 24 Call Servicing Guide ProHeat 2X 9400F.
