Service manual

User’s Manual—SNAP™ 500 2/1 Printer 53
4.4.7 Troubleshooting the Network Connection
If there are problems, perform this procedure. You will need to obtain a valid IP
address from your network administrator.
1. Turn the printer off and connect a standard computer monitor and keyboard to
connections on the printer’s motherboard.
2. Turn the printer on. When the prompt “Press F1 to enter setup” appears, press
the <F1> key on the keyboard. You have about a second to do this.
3. A window will appear asking for a password. Type IP and press the <Enter> key.
4. A list of commands will appear. Refresh the list by entering a ? (question mark).
5. Make sure TCPIP is enabled. Type “TCPIP” <Enter> If TCPIP is disabled, enter
“TCPIP ENABLE” <Enter>.
6. Enter “IP” and the address e.g. “IP 198.1.63.123” <Enter>.
7. Type “Exit” <Enter>. Wait for the printer to complete its initialization.
8. From a PC on the network, start a Command Prompt window by clicking Start –
Run and entering “cmd” in the box, then click the OK button.
9. Ping the printer to test it. At the command prompt enter “ping” followed by the IP
address e.g.“ping 198.1.63.123” <Enter>.
10. The ping command will try to contact the printer four times. If there is a problem
with the connection, the result will be “Request timed out”
11. A successful ping looks like this