Operator’s and Service Manual 028028 Avery Dennison SNAPTM 500 Printer 300dpi: 2/1 2/0 1/1 1/0 600dpi: 2/1 631398 Rev 2.3 2/14 © 2014 Avery Dennison Corp.
User’s Manual—SNAP™ 500 2/1 Printer Manual Part Number 631398 WARNING This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference that may cause undesired operations. This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations.
User’s Manual—SNAP™ 500 2/1 Printer Table of Contents 1.0 INTRODUCTION 8 2.0 INSTALLATION 9 2.1 Preparing for the installation 2.1.1 2.1.2 2.1.3 2.1.4 AC Power Line Location Considerations PC Requirements User Safety 9 9 9 10 11 2.2 Receiving 11 2.3 Unpacking 11 2.3.1 2.3.2 2.3.3 2.4 Printer Description 2.4.1 2.4.2 2.5 2.5.1 2.5.2 2.5.3 2.5.4 2.5.5 2.6 3.1.1 3.1.2 3.1.3 3.1.4 3.1.
User’s Manual—SNAP™ 500 2/1 Printer 3.5 Option Menu System 3.5.1 3.5.2 4.0 Running Test Patterns Setting / Adjusting Voice Button Volume 32 33 35 MAKING ADJUSTMENTS 37 Print Head Adjustments 37 4.1 4.1.1 4.1.2 4.2 Adjusting Print Head Pressure Adjusting Density (Darkness) Adjusting the Stacker 4.2.1 4.2.2 4.2.3 4.2.4 4.3 Stacker Position Stacker Angle Platform Angle Height of Stack - Stacker Sensor Virtual Control Panel 4.3.1 4.3.2 4.3.3 4.3.4 4.3.5 4.3.6 4.3.7 4.3.8 4.3.9 4.3.10 4.3.
User’s Manual—SNAP™ 500 2/1 Printer 6.1 Tape (Web) Guide Position 62 6.2 Tape (Web) Guide Width Adjustments 62 6.3 Auxiliary Feed 62 6.4 Knife Shear Adjustment 62 6.5 Feed Assembly Adjustment 64 7.0 UPGRADING THE PRINTER FIRMWARE 67 7.1 Introduction 67 7.2 Selecting the UPG file 67 7.3 Getting the UPG file 68 7.3.1 7.3.2 7.4 Performing the Upgrade 7.4.1 7.4.2 7.4.3 7.4.4 8.
User’s Manual—SNAP™ 500 2/1 Printer 12.0 ELECTRICAL ASSEMBLY DRAWINGS 100 12.1 Electrical System Schematic 101 12.2 Harness Connections 102 13.0 MECHANICAL ASSEMBLY DRAWINGS 103 13.1 Unwind Assembly Drawing 104 13.2 Unwind Parts List 105 13.3 Web Guide Assembly Drawing 106 13.4 Web Guide Parts List 107 13.5 Print Head Assembly Drawing 108 13.6 Print Head Parts List 109 13.7 Swing Arm Assembly Drawing 110 13.8 Swing Arm Assembly Parts List 111 13.
User’s Manual—SNAP™ 500 2/1 Printer
User’s Manual—SNAP™ 500 2/1 Printer 1.0 Introduction AVERY DENNISON has designed the SNAPTM 500 printer for simple installation, easy operation, and dependability. Use your printer to produce two-sided, multicolor care labels for your apparel, footwear, or other products needing identification. Printing up to a speed of up to 7 inches (178 mm) per second, (supply dependent) the SNAP 500 printer features quick change-outs of inks and tapes, multilingual voice prompts, and easy operating system updates.
User’s Manual—SNAP™ 500 2/1 Printer 9 2.0 Installation 2.1 Preparing for the installation 2.1.1 AC Power Line NOTE: AVERY DENNISON requires that the minimum electrical service be 10 Amps @ 115VAC or 6 Amps @ 230VAC. This will allow the SNAP 500 printer, PC, and any additional support or service equipment to be plugged into the same service. It is highly recommended that the printer and its accessories be on a dedicated circuit.
User’s Manual—SNAP™ 500 2/1 Printer Figure 1: Recommended Workstation Layout 2.1.3 PC Requirements Most customers use a personal computer to download information to the SNAP 500 printer. The printer can be connected to any type of computer capable of sending the AVERY DENNISON Command Language, or PCL. PCMate Platinum tag and label printing software supports the new virtual control panel feature when using the SNAP 500 printer. PCMate features higher communication speeds of the SNAP 500.
User’s Manual—SNAP™ 500 2/1 Printer 11 2.1.4 User Safety 1. Follow all of the safety requirements and procedures established for your facility. 2. Turn off the power to the printer before cleaning, servicing, or replacing any components. 3. You do not have to turn off the power when loading or changing supplies. CAUTION: The SNAP 500 printer has some pinch points which have safeguards design in. AVERY DENNISION strongly recommends that you do not modify or bypass these safeguards.
User’s Manual—SNAP™ 500 2/1 Printer Figure 2A: Shipping Carton CAUTION: Do not discard any of the packing / shipping material in case you have to move the printer to another location or return it to AVERY DENNISON for service. 3. Shrink wrap protects the printer from the packing material and moisture. 4. Removing the printer from the carton requires 2 people. 5. Position your hands in the cardboard cutout as above. Carefully lift it out of the box.
User’s Manual—SNAP™ 500 2/1 Printer X X X X X X Figure 2B: Possible Lift Locations 2.3.2 Inspection and Inventory Checklist 1. Inspect the printer for any damage that may have occurred from shipping. 2. Check the SNAP 500 printer shipping carton for: Serial Cable A quick-disconnect power cord for 115-Volt printer) 3. If you see obvious damage or if any missing items contact AVERY DENNISON for further instructions. • In the U.S.A., call (937) 865-2123, select option for Customer Service.
User’s Manual—SNAP™ 500 2/1 Printer 2.4 Printer Description 2.4.1 Component Descriptions Shown below are the important parts of the SNAP 500 Printer. Please take a moment to familiarize yourself with the printer.
User’s Manual—SNAP™ 500 2/1 Printer 15 inch - 2 ½ inches with Inch Adapter or from 25 mm – 60 mm with the Metric Adapter. • A Rotary Knife Assembly comes with printer. When printing woven tapes, use a Sonic Knife accessory option that provides ultrasonic cutting and sealing. • The Stacker collects the finished, printed labels. You can adjust it to accommodate a variety of label tapes and short or long labels.
User’s Manual—SNAP™ 500 2/1 Printer 2.5 Setting up the Printer 2.5.1 Attaching the Stacker Rotary Knife Assembly Label Stop Nip Roller Stripper Plate Platform Shafts Figure 4: Rotary Knife and Stacker The stacker and knife are two separate assemblies that can be installed and/or replaced quickly and easily. For information on removing or adjusting the stacker, refer to Section 4.2. 1. Locate the two shafts on the printer below the Rotary Knife assembly (see Figure 4). 2.
User’s Manual—SNAP™ 500 2/1 Printer 17 2.5.2 Mains Disconnect WARNING: Before connecting and powering on the printer, you must check to be sure the mains line voltage is 100-240VAC @ 50-60Hz, single phase. There are no main fuses on the SNAP 500 printer. The line cord is the printer’s mains disconnect device. 1. Look at the line voltage level shown on the back of the printer (see Figure 5).
User’s Manual—SNAP™ 500 2/1 Printer 2.5.3 Installing the Power Cord A quick-disconnect power cord is shipped with each 115V printer. The cord for 115V printers will use the standard three-prong plug used in the U.S.A. If a power cord is not supplied with your printer, and your printer is operating at a voltage other than 115V, obtain a power cord for your application. The power cord should have an IEC-320-C13 plug on one end and the appropriate plug for your power receptacle at the other end. 1.
User’s Manual—SNAP™ 500 2/1 Printer 19 2.5.5 Installing PCMate Platinum Software The software used to drive the AVERY DENNISON family of printers is covered in a separate manual. The PCMate Platinum software is a Windows® application used to create formats for the SNAP 500 printer as well as all other AVERY DENNISON control printers. The printer is also capable of operating directly from a mainframe when using the RS232 interface and AVERY DENNISON's command language (PCL). 2.6 Printing a Test Label 2.
User’s Manual—SNAP™ 500 2/1 Printer 1. Press and hold the Voice button until the printer says “Press Start for Test Patterns.” 2. Press the Start button. The printer will say “Press Start for Test Pattern 1.” If you want to print test pattern 1, press the Start Button then go to step 3. If you want to print test pattern 2, press the Voice button. The printer will say “Press Start for Test Pattern 2.” Press the Start button. 3.
User’s Manual—SNAP™ 500 2/1 Printer 21 3.0 Operation 3.1 Loading Supplies Your SNAP 500 printer is designed with up to three ink supply stations, as many as two upper and one lower. The ink supply station setup is dictated by the option of the printer your ordered. There is no way to change this setup at your location. The ink arbors have a spring-loaded latch, which automatically centers the roll of ink to ensure smooth tracking through the printer.
User’s Manual—SNAP™ 500 2/1 Printer Rewind Arbor Supply Arbor Rewind Arbor Latch Turn bar Supply Arbor Upper Print Stations Turn bar Print Roller Figure 7: Upper Ink Supply and Print Stations - Unloaded NOTE: The ink system is designed to rewind one roll of ink at a time. When the rewind core is full, replace it with an empty ink core. Do not try to add a second roll to the first rewind core, since it will not track through the printer correctly and will result in poor print quality. 2.
User’s Manual—SNAP™ 500 2/1 Printer Rewind Core Ink Supply Roll Figure 8: Upper and Lower Ink Supply and Print Stations - Loaded 4. Fasten the ink supply to the rewind core. a. If you are using a new roll of ink, the leader you are advancing through the machine already has adhesive on it. Press the leader onto the rewind core until it sticks to the core. b. If you are installing a partially used roll of ink, you must first attach a small piece of transparent tape to the leading end of the ink roll.
User’s Manual—SNAP™ 500 2/1 Printer 3.1.2 Installing Ink to the Bottom Ink Supply Station Installing ink on the Bottom Print Station is done in the same way as the Top Print Station(s), except that the ink runs up over the turn bar, across the print head to the rewind arbor. 3.1.3 Loading the Stock Before loading a roll of stock, you will need to be familiar with the following parts of the SNAP 500 printer (Refer to Figures 9 and 10).
User’s Manual—SNAP™ 500 2/1 Printer 2. Remove the tape holding the end of the supply to the outer part of the roll. To avoid damaging the rollers or print heads, use scissors to cut off any portion of the supply that has adhesive on it. 3. Rotate the Tape Unwind Arbor Knob counterclockwise to retract the “fingers”. 4. To install the supply roll, begin with the leading end at the top of the roll leading towards the stacker. 5. Slide the stock roll onto the Stock Arbor (see Figure 9). 6.
User’s Manual—SNAP™ 500 2/1 Printer 12. Remove slack from the supply roll and the tape running through the printer. Starting with the right-most printhead, close the print rollers in order moving from right to left. Ensure there is no slack between any roller. 13. Rotate the Stock (Web) Guide Knob to align it to the stock width. 14. Tighten the Stock Arbor Knob to apply tension to the stock.
User’s Manual—SNAP™ 500 2/1 Printer 3.1.
User’s Manual—SNAP™ 500 2/1 Printer Snap 500 1 over 1 Snap 500 1 over 0
User’s Manual—SNAP™ 500 2/1 Printer 3.2 29 Sending a Print Job to the Printer In order to print labels, you must send a print job to the printer. The print job tells the printer what label to print, what information to print on the label, and how many labels to print. Getting a print job to the printer depends on how your company system is set up. You may be using AVERY DENNISON’s label design program PCMate Platinum, or you may be using a special application on a PC or a mainframe.
User’s Manual—SNAP™ 500 2/1 Printer Figure 11: Control Panel 3.3.2 Printing • Once a print job has been sent to the printer, the Data light will come on. • Press the Start/Stop Button to start printing. • Before printing starts, the stacker will move the platform to the correct position. • When printing for the first time or after certain errors, the printer will create a leader. The leader is a longer piece of material that comes out of the printer.
User’s Manual—SNAP™ 500 2/1 Printer 31 If you are in the middle of printing a batch, feeding the tape will cause the printed labels between the printhead and the knife to feed through without cutting. These labels will be re-printed the next time you start printing. The batch quantity will be correct. 3.3.4 Errors If the printer encounters a problem during printing, it will stop printing and either the Supply or Error light will come on.
User’s Manual—SNAP™ 500 2/1 Printer 3.4 Using Pre-Printed Stock When using pre-printed stock, the printer must detect a sense mark on the tape in order to print in the proper place. • The SNAP 500 printer comes with a top reflective sensor standard. This sensor, mounted in the top-right-hand post of the web guide, detects a black sense mark on the top surface of a white tape. The sensor cannot be moved from the center position. • A hole sensor is an option.
User’s Manual—SNAP™ 500 2/1 Printer 33 When the instructions say to press a button, press the button for a short time and release it. When the instructions say to press and hold a button, press the button and hold it down until the printer responds. When you are in the Option Menu System, you can get out by pressing and holding the Voice button until the printer says “Returning to print mode.” Use the Start/Stop and Voice buttons to move through the Option Menu System.
User’s Manual—SNAP™ 500 2/1 Printer NOTE: The printer is set up to print the selected label test format in a very large quantity. You must manually start and stop the printing to make any necessary adjustments and to end the test run. Test Pattern 1 1. To run a test label, press and hold the Voice button about two seconds. The voice message will say, “Press Start for Test Pattern.” 2. Press the Start/Stop Button. The voice message will say, “Press Start for Test Pattern 1.” 3.
User’s Manual—SNAP™ 500 2/1 Printer 35 Test Pattern 2 1. Press and hold the Voice button for about two seconds. The voice message will state, “Press Start for Test Pattern.” 1. Press the Start / Stop button. The voice message will state, “Press Start for Test Pattern 1.” 2. Press the Voice button. 3. The voice message will say, “Press Start for Test Pattern 2.” 4. Press the Start / Stop button. The voice message will say, “Ready to Print Test Pattern 2. Returning to Print Mode.
User’s Manual—SNAP™ 500 2/1 Printer 6. Press the Voice button. The voice message says, “Press Start for Volume Level 4.” 7. Press the Voice button. The voice message says, “Press Start for Volume Level 5.” 8. Press the Start/Stop button. The voice message says, “Volume Set to Level 5. Returning to Print Mode.” NOTE: Each time you press the Start/Stop button, the volume level will increase by one increment until the maximum level is reached.
User’s Manual—SNAP™ 500 2/1 Printer 37 4.0 Making Adjustments 4.1 Print Head Adjustments The one, two, or three print stations on the SNAP 500 printer are stationary. The print rollers swing open for loading stock and ink and close when the machine is printing. The rollers are held in the print position with a latch on both the inside and outside end of the rollers. When printing labels, there are two adjustments: (1) print head pressure, and (2) contrast, which controls print darkness (density). 4.1.
User’s Manual—SNAP™ 500 2/1 Printer Print Head Pressure Buttons Contrast Knob Figure 13: Print Head Components 4.1.2 Adjusting Density (Darkness) The contrast knob for adjusting print density (darkness) is located on the outboard end of each print head housing (see Figure 13). You may adjust the contrast knob while printing labels. The nominal contrast setting is in the center of the rotation. 1. To increase print density, rotate the contrast knob clockwise. 2.
User’s Manual—SNAP™ 500 2/1 Printer You may need different settings depending on the label size and material. Feel free to make adjustments until you are satisfied with the stacking. That way you will soon learn the settings that work best for your labels. 4.2.1 Stacker Position The stacker slides front and back on the mounting pins allowing its proper positioning for the width of the label.
User’s Manual—SNAP™ 500 2/1 Printer 4.2.3 Platform Angle Adjust platform angle to alter the angle at which labels are stacked and stopped. 1. Loosen the Adjustment Thumb Screw and move the platform to an angle approximately 20 degrees up on the outer end of the platform. a. For satin labels, use the lower position. b. For coated labels, and short feed labels, elevate the outer end. The label stop helps position the labels in the stack. The label stop is magnetic.
User’s Manual—SNAP™ 500 2/1 Printer 4.3 Virtual Control Panel 4.3.1 Introduction PCMate Platinum allows the operator to control the printer and make adjustments directly from the PC. The Virtual Control Panel (VCP) shows at the bottom of the PCMate Platinum screen when a SNAP 500 printer is properly connected (see figure 21).
User’s Manual—SNAP™ 500 2/1 Printer 4.3.2 Changing Printer Settings in PCMate (Printer Settings) Click on the “Show Settings” button on the VCP to bring up the Settings Window (see figure 22). Figure 22: Virtual Control Panel with Show Setting Window Printer settings have several pages. Click on the tab to select one of the pages. 4.3.3 Print/Cut Adjust (VCP Print/Cut Adjust Tab) The cut adjust will help the printer cut in the right place with relation to the sense mark on pre-printed tape.
User’s Manual—SNAP™ 500 2/1 Printer 43 print to the left. Each step is 0.003”/0/076mm. Repeat until the line is in the correct place. NOTE: It is common practice to use the print and cut adjusts to “fine-tune” a format. If you do this, you will have to do it for each format that you use. A better approach is to correct any print position problems in the format, and to use the Sense To Cut option to move the cut if necessary. Refer to the PCMate Platinum manual for details. 4.3.
User’s Manual—SNAP™ 500 2/1 Printer 4.3.5 Setting the Date and Time (VCP Options Tab) The SNAP 500 printer has a built-in clock and calendar. You may change the date and time as follows: In the Virtual Control Panel, click on the Options Tab. The current printer date and time is shown. You may change the values in the Date or Time box, or you can simply click on the Sync to PC button to set the printer to the same date and time as the PC. Click on Apply or Close to set the printer date and time. 4.3.
User’s Manual—SNAP™ 500 2/1 Printer 45 4.3.8 Selecting the Flagging Mode (VCP Options Tab) This selection allows you override the flagging mode specified in the format. It is set in the same way as the Print Speed. The available selections are: • • • Format – uses the flagging mode specified in the format Side-step – This selection is for the High Volume Stacker, which is not available for the SNAP 500 printer. Do not select this. Disabled – Disables flagging. No flagging will be done. 4.3.
User’s Manual—SNAP™ 500 2/1 Printer 4.3.11 Viewing the Life Counts (VCP Versions/History Tab) The SNAP 500 printer maintains a count of the total number of labels printed, and the total number of inches of material. Also, there is a resettable label counter. In the Virtual Control Panel, the Life Counts can be found in the Life Counts/Software Version tab. To reset the resettable label counter, click on the Reset button. 4.3.
User’s Manual—SNAP™ 500 2/1 Printer 47 4.3.13 Print Quality (VCP Arbor Tension Adjust Tab) If there are problems with the thermal transfer ink wrinkling, you can adjust the tensions of the arbors to remove the wrinkles. Click on the “Arbor Tension Adjust” tab and slide the Unwind and Rewind arbor tensions in order to remove the wrinkles. Too little tension will make more wrinkles. Too much tension will break the ink ribbons.
User’s Manual—SNAP™ 500 2/1 Printer 4.4 Web Server The SNAP Printer Web Server provides the ability to set up the printer for an Ethernet connection, view and change the printer settings remotely over a network, and upgrade the printer remotely over a network. The printer can get a network (IP) address via DHCP. To find the IP address, the operator prints a test label. The operator can then access the printer’s web server via a browser on any computer connected to the network.
User’s Manual—SNAP™ 500 2/1 Printer There are two Ethernet connectors on the back of the printer. One is on the motherboard and is not used. You need to have a network interface card installed on the printer to use it. Contact Avery Dennison Customer Service if you need a card. It can be installed in the field Network Interface Card Motherboard. Do not use.
User’s Manual—SNAP™ 500 2/1 Printer If no IP address prints on the Network ID Test Label, the printer may not have completed the DHCP process. Wait a few minutes and try again. If there is still a problem, make sure the network cable is connected proper and check the other network connections. If you still cannot obtain a DHCVP address, try resetting the printer to DHCP mode as described below. Finaly, set the static IP address manuallya nd test the network connect as described below. 4.4.
User’s Manual—SNAP™ 500 2/1 Printer 51 The DHCP address is shown in the IP Address box and the mode is DHCP. Enter the static IP address in the IP Address box and click the “Submit as Static address” button. At this time, the IP address is set to the static address and the web server will no longer be available. Enter the new static address into the browser address bar to bring up the web server page. 4.4.
User’s Manual—SNAP™ 500 2/1 Printer 4.4.6 Viewing and Changing the Printer Settings Access the web server by opening a browser on any computer connected to the network. Enter the printer’s IP address in the address bar and press Enter. The following window will appear: The values shown are the current printer settings. To change the settings, click the Configure button. The following window will appear. Clicking the “Go Back” button will return to the previous window without making any changes.
User’s Manual—SNAP™ 500 2/1 Printer 53 4.4.7 Troubleshooting the Network Connection If there are problems, perform this procedure. You will need to obtain a valid IP address from your network administrator. 1. Turn the printer off and connect a standard computer monitor and keyboard to connections on the printer’s motherboard. 2. Turn the printer on. When the prompt “Press F1 to enter setup” appears, press the key on the keyboard. You have about a second to do this. 3.
User’s Manual—SNAP™ 500 2/1 Printer 5.0 Maintenance 5.1 Print Head Cleaning and Handling NOTE: AVERY DENNISON recommends cleaning print heads as follows: 1. With alcohol and a cotton pad or cloth every 2-4 hours of continuous usage; 2. With alcohol and Velcro cleaning pads after 8 hours of use. Clean print heads regularly and handle them properly to avoid damage and extend life. Follow this cleaning schedule.
User’s Manual—SNAP™ 500 2/1 Printer 55 Optimal print quality and print head life come from: 1. Using clean supplies. 2. Using alcohol and the loop side of a Velcro pad or a cotton pad to clean the print head. 3. Never using anything abrasive to the print head. 4. Never using anything metallic on or near the print head. 5.1.2 Cleaning Procedures CAUTION: AVERY DENNISON recommends Master Cleaning Kit #921341K for use in cleaning print heads. 1.
User’s Manual—SNAP™ 500 2/1 Printer 3. Follow handling techniques listed above. Tabs for Print Head Release Print Head Cable Connector Figure 16: Print Head Components 4. Wearing your anti-static gloves, unplug the cables that connect to the print head by grasping the print head cable, rocking it gently (see Fig. 17a). Depressing the two grey tabs on the top of the print station (see Fig. 17b). Reach underneath and remove the print head assembly from the print station. Figure 17a.
User’s Manual—SNAP™ 500 2/1 Printer Figure 17c. Print Head Assembly – Removed Figure 17d. Inserting Print Head Assembly Figure 17e. Print Head Assembly Figure 17f. Print Head 5. Place the new print head assembly onto the plastic mount bracket underneath the print station (see Fig. 17c and 17d). Push it up until it clicks into position. 6. Reconnect the print head cable connectors, making sure that the connectors are seated tightly.
User’s Manual—SNAP™ 500 2/1 Printer 5.3 Lubrication The SNAP 500 printer has ball bearings that do not require lubrication. However, there are two (2) oil-impregnated bronze bushings in the auxiliary rollers of the feed assembly that do require lubrication. Figure 18a: Lubrication Locations 5.4 Caution: AVERY DENNISON recommends lubricating the bronze bushings with one drop of multi-use oil once every month during normal operation.
User’s Manual—SNAP™ 500 2/1 Printer retaining screw in the assembly so you will have a place to lift the outboard end of the assembly. 4. Place your right index finger on the head of the retaining screw and your thumb on top of the assembly and lift up. This will remove the key that is machined into the knife base from the groove in the mounting bracket (see Fig. 18b). 5. Slide the knife straight out until the stripper contacts the outer support.
User’s Manual—SNAP™ 500 2/1 Printer 12. Turn on the power to the printer and allow the knife to return to home position. 13. Rethread the tape through the Auxiliary Feed, Nip Roller, and knife. 5.4.2 Adjust the Knife Home Position To adjust the Knife Home Position, follow the procedure listed below. 1. Insert a flat blade screwdriver into the slot in the end of the knife. 2. Rotate the screwdriver counterclockwise until you hear an audible click. 3.
User’s Manual—SNAP™ 500 2/1 Printer 3. With knife cover removed use a cotton swab with alcohol and buff off adhesive build up in areas noted in figures 18f and 18g. 4. Do not use metal tools to scrape off buildup that could chip blades. Figure 18f. Stationary Blade Figure 18g. Rotary Blade 5. Clean both input and exit edges of stationary blade. 6. Clean all surfaces of rotary blade. 7. Clean knife cover and frame for any buildup. 8.
User’s Manual—SNAP™ 500 2/1 Printer 6.0 Service Adjustments 6.1 Tape (Web) Guide Position The tape (web) guide is set at the factory to center the tape to the printed image. If a slight mechanical adjustment is needed, follow these steps. 1. Locate the thumb screw on the top of the Tape (Web) Guide mount plate. 2. Open the web guides to the widest position by turning the knob above the guide clockwise. 3. Loosen the thumb screw. 4. Move the guide to the position desired. 5. Re-tighten the thumb screw.
User’s Manual—SNAP™ 500 2/1 Printer 1. Turn off the power to the printer. 2. Remove the knife assembly from the printer as described in Section 4.4.1. Refer to Figures 18a and 18b. 3. Loosen the outer pivot screw by making one complete turn (see Fig. 19a). 4. The two setscrews move the stationary outboard end of the knife to increase or decrease the shear. 5. To increase the shear, loosen the right setscrew ¼ turn (see Fig. 19b) and tighten the left setscrew (see Fig. 19c).
User’s Manual—SNAP™ 500 2/1 Printer 6.5 Feed Assembly Adjustment Feed Assembly adjustment is set at factory to track tape straight from last print station through knife and nip assemblies. Various circumstances can occur and result in stock tracking toward or away from printer causing jams. To adjust tape tracking follow these steps: 1. Start printing either a loaded batch or use test patterns as described in section 3.4.1.
User’s Manual—SNAP™ 500 2/1 Printer Figure 20a: Adjustment Set Screws 4. Loosen 3 Phillips head screws holding Feed Assembly to machine.
User’s Manual—SNAP™ 500 2/1 Printer 5. Continue backing out adjustment set screws shown in figure 20a based on direction stock needs to track. Backing out screws on left will track web more inward (used when stock tracks towards front of machine). Backing out screws on right will track web more outward (used when stock tracks towards machine). 6. Begin by backing out adjustment set screws ¼ to ½ turn at a time. 7. Retighten Phillips head screws shown in figure 20b and retry printing. 8.
User’s Manual—SNAP™ 500 2/1 Printer 67 7.0 Upgrading the Printer Firmware 7.1 Introduction The SNAP 500 printer firmware can be updated electronically using “UPG” files received from Avery Dennison. A “UPG” file is a software file with “.upg” as an extension. Files are either “zip” files, which must be extracted/unzipped, or UPG files. To upgrade the printer firmware, you will need a “UPG” file. After receiving the “UPG” file, you may upgrade your printer one of three methods way: 7.
User’s Manual—SNAP™ 500 2/1 Printer MachSpeed P4MDPT Chaintech MP4M26A Epox EP-P4MKI-EP Biostar U8668-D Biostar MCP6P M2+ Red color “P4KDPT” printed on board Yellow/gold color Chaintech” printed on heat sink next to processor Fourth line of the BIOS reads “MP4M266A” Green color “EP-P4MKI-EP” printed in white on the motherboard near the memory slots. Fourth line of BIOS reads “10/01/2004 for Apollo P4M266A Chipset” Red/purple color “U8668-D printed on motherboard near memory slots.
User’s Manual—SNAP™ 500 2/1 Printer 4. Choose one of 3 upgrade files. For example, for version 3.32.13.12: a. V3_32_13_12.upg – This is the complete upgrade and includes English and all alternate language messages and prompts b. V3_32_13_12_OS.upg – This is the upgrade with English only c. V3_32_13_12_ALT_LANGUAGES.upg – This upgrade contains only the alternate language messages and prompts. This version does NOT contain the printer operating system. 7.4 The file that downloads has “zip” extension.
User’s Manual—SNAP™ 500 2/1 Printer 7.4.2 Upgrading through PCMate 1. Once you have received the upgrade file through D2Comm, check that the UPG file is in the “C:\D2Comm\Control\” folder. 2. Start PCMate Platinum. The following screen will appear. 3. Click on the Yes button to start the upgrade. Clicking on the No button start PCMate Platinum. Each time you start PCMate Platinum, this screen will appear until you either perform the upgrade or remove it (see below). 4.
User’s Manual—SNAP™ 500 2/1 Printer 71 5. In the box under Upgrade Schedule, it will say Upgrade Now. If you click on the box, a drop down list will offer the following choices: - Upgrade Now – this will cause the printer to be upgraded when you click on the Start Upgrade button. - Upgrade Later – This choice will skip the upgrade for that printer, but keep the upgrade file. The next time you start PCMate Platinum, the upgrade will be offered again. This allows you to skip the upgrade until later.
User’s Manual—SNAP™ 500 2/1 Printer 8. Once the files are on the printer, the following window will appear. Do not click on any buttons until the upgrade finishes. 9. The printer will reboot, ring the chimes, and may say, - Upgrade in progress. Please wait - Programming MCB. Please wait - Updating auxiliary files - Starting system backup of this upgrade - Distributing language sound files - Upgrade complete Then the following window will appear. Click “Close” to continue.
User’s Manual—SNAP™ 500 2/1 Printer 73 7.4.3 Upgrading through USB Flash Drive 1. Make sure the file you received has a “.upg” extension. If it has a “.zip” extension, then extract/unzip to get the upgrade file. 2. Place the upgrade file in the root directory of a USB flash drive. 3. Insert the drive in one of the USB slots on the back of the printer. 4. When the printer is turned on, it will detect the USB flash drive and upgrade the printer automatically. 5. This process takes approximately 4-5 minutes.
User’s Manual—SNAP™ 500 2/1 Printer Connecting to the Printer through Filezilla 1. Start the Filezilla application. The following window will appear: Refresh icon 2. Enter the printer’s IP address in the host box, enter the printer’s username (Avery) and password (Dennison) in the corresponding boxes, and click the Quickconnect button. 3. The screen is divided into two sets of panes. The left panes show folders on the computer, and the right panes show folders on the printer.
User’s Manual—SNAP™ 500 2/1 Printer Printer’s Root Directory Upgrade File 6. To transfer the file, simply drag it from the bottom left pane to the bottom right pane, or double click the upgrade file. There may be a folder in the root directory of the printer called PAXA. This is a temporary folder used in processing the upgrade file. Ignore this directory and place the upgrade file in the root directory.
User’s Manual—SNAP™ 500 2/1 Printer 7. To upgrade the printer, first open a browser window, enter the printer’s IP address in the address bar, and press Enter. The following window will appear. 8. Click the Upgrade Firmware button. The printer will perform the upgrade operation automatically. 9. There is no indication from the browser when the upgrade is complete. To determine if the upgrade is complete, refresh the browser window.
User’s Manual—SNAP™ 500 2/1 Printer 8.0 Electrical Troubleshooting 8.1 Power Up / Sign On / Communications Problem LEDs do not light. Probable Cause Corrective Action 1) Insufficient supply voltage. 1) Look at the line voltage level shown on the back of the printer (see Figure 5). Confirm that the mains line voltage for your location is within the range limits. 2) Machine is not plugged in. 1) Check that both ends of the power cord are plugged in securely.
User’s Manual—SNAP™ 500 2/1 Printer Printer says “Boot Error 4” or “Hardware error 4. Printer requires service” or “Cannot communicate with the MCB. Change the MCB” during power up. (Message depends on software version.) 1) PCB failure 1) Replace MCB Board 2) Motherboard Failure 1) Replace motherboard Printer says “Running Backup Operating System. Please upgrade” after power up. (Message depends on software version.) 1) Upgrade failure 1) Upgrade to the latest operating system.
User’s Manual—SNAP™ 500 2/1 Printer 8.2 Tape / Ink Advance Problem Tape or ink does not advance when the start button is depressed. Probable Cause Corrective Action 1) No batches to be printed. (Data light is not on.) 1) Download batch (If batch downloaded uses the same design as a previously downloaded batch, the machine will start automatically). 2) An interlock condition exists. (Supply or Error light is on.) 1) Press the voice button to determine the error.
User’s Manual—SNAP™ 500 2/1 Printer 8.3 Print Problem Tape advances but the printer does not print. Machine stops after every third label. Probable Cause Corrective Action 1) Tape registration sensor is misaligned (preprinted tapes only). 1) Re-align sense mark with sensor, refer to section 3.3.6.2 Sensors. 2) Print head cable is disconnected or faulty. 1) Power off the machine and reinsert the print head connector or replace the cable. 3) Print head is faulty. 1) Replace the print head.
User’s Manual—SNAP™ 500 2/1 Printer Problem Print density is too light or too dark. Problem Voids in print image in the feed direction. Probable Cause Corrective Action 1) Tape and Ink Transfer Type selection in Design File doesn’t match supplies. 1) Refer to the PCMate Platinum software manual. 2) Incorrect contrast setting in the machine setup. 1) Adjust the contrast control on each print head. Refer to section 4.1 Print Head Adjustments. 3) Misadjusted print head pressure.
User’s Manual—SNAP™ 500 2/1 Printer 8.4 Cut / Stack Problem Probable Cause Machine fails to cut labels (the rotary knife does not rotate). Corrective Action 1) The knife is disabled. 1) Enable the knife in the setup menu via the Remote Control / Display Module section 7.0, or through the Virtual Control / Display in PCMate Platinum section 8.0. 2) Cut count is set to “0” in the Design File. 1) Refer to the PCMate software manual. The stacker platform fails to run.
User’s Manual—SNAP™ 500 2/1 Printer 8.5 Printer Errors Printer errors are indicated by either the Supply or Error light being on. When the Supply light is on, the printer supplies (tape or ink) require attention. Generally, this means the tape or one of the ink rolls is empty, or the stacker is full. If the Error light is on, some condition occurred that would not allow the printer to continue printing.
User’s Manual—SNAP™ 500 2/1 Printer Voice Message Prompt Internal error. Press start to continue.
User’s Manual—SNAP™ 500 2/1 Printer Voice Message Prompt The lower (upper) print station ink roll is empty INK OUT BOTTOM (TOP) The lower (upper) print station roller is open HEAD OPEN BOTTOM (TOP) Missed sense mark MISSED SENSE MARK The lower (upper) print head is overheated. Wait until the error light to go out then press start to continue HEAD 1 (2) OVER TEMP Bar code failure VERIFIER HALT 1 (2) 912 (Note: there is no difference between 1 and 2) Communication error.
User’s Manual—SNAP™ 500 2/1 Printer Voice Message Internal error. Press start to continue. Internal error. Press start to continue.
User’s Manual—SNAP™ 500 2/1 Printer 9.0 Mechanical Troubleshooting 9.1 Tape Problem Probable Cause Corrective Action Tape will not roll smoothly or the tape jumps. 1) Web guides are incorrectly adjusted. Tape does not pull smoothly through print head module. 1) Web guides are too tight. 1) Adjust web guides to touch outer edges of tape with the minimum pressure required. Tape jams in bridge blade rollers or knife area. 1) Knife not cutting the full width of stock. 1) Refer to section 6.
User’s Manual—SNAP™ 500 2/1 Printer 9.2 Ink Problem Ink wrinkles or will not pull smoothly. Probable Cause Corrective Action 1) Ink supply and rewind rolls are misaligned. 1) Make sure rewind core is equal to or wider than the supply roll width. 2) Check that the motor is working and has back tension on the supply roll. Ink rolls loosely on Rewind core. 9.3 2) Ink buildup on the turn bar(s). 1) Clean the turn bar(s) with alcohol. 3) Incorrect ink width.
User’s Manual—SNAP™ 500 2/1 Printer 9.5 Minimum Cut Length Problem Machine drops short tickets between knife and nip roller assembly. Minimum length is 0.725”, 18.42mm. Probable Cause Corrective Action 1. Loosen knife bracket screws shown in diagram. 2. Rotate knife towards nip roller assembly. 3. Hold in place while tightening screws. 1) Knife out of alignment . 2. Rotate Knife 1.
User’s Manual—SNAP™ 500 2/1 Printer 10.0 Appendices 10.1 Ink and Tape Transfer Types Transfer Type values associated with the XT commands.
User’s Manual—SNAP™ 500 2/1 Printer Value 118 119 120 121 122 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 Transfer Type 601SST Fabric & CT-1111 Ink 591SST/601SST Fabrics & CT-1115 Ink 591SST/601SST Fabrics & CT-1117 Ink 591SST Fabric & CT-1112 Ink 601SST Fabric & CT-1112 Ink 4900NWT / 4900HSA & HS1111 1800FRA & TW1111 1800FRA & GP1111 2085NWT / 2495NWT / 2360NWT & HS1111 2360NWT / 2800NWT & XC3111 2895NWT / 2800NWT & HS111
User’s Manual—SNAP™ 500 2/1 Printer 93 10.2 Tape/Ink Transfer Types to Use When Not Found in PCMate PCMate and the SNAP 500 printer allow an operator to program the energy levels of the printhead to optimize print quality and printhead life. In the PCMate format, on the “Design Properties” page under the “Supplies Setup” tab, the operator selects and fabric and ink combination. This selection prompts the printer to use a certain printhead energy level.
User’s Manual—SNAP™ 500 2/1 Printer Procedure 1. Start with the lowest Heat Level setting from the table below. Enter this combination in the Supplies section of the PCMate format. Heat Level Ultra Low Low Medium Low Medium Medium High High Ultra High Transfer Type code PCMate Transfer Type Setting 76 71 161 171 131 170 129 2795, TT3111 2800, TT3111 2895NWT,XC3111 4700TWT, PL1111 4800TWT, HS1111 4041THS, HS1111 4800NBC, SD1011 2. Place the printhead contrast knob all the way counter-clockwise. 4.
User’s Manual—SNAP™ 500 2/1 Printer 10.3 95 Printer Specifications Print method: Narrow web thermal transfer two sided printer Speeds - 3 IPS (76.2mm/second), 4.5 IPS (114.3mm/second), 5 IPS (127mm / second), 6 IPS (152.4mm/second), 7 IPS (177.8mm/second) Label Size Min: Min: Min: Min: Min: Max: 1/2" (12.7mm) web x .725" (18.42mm) feed at 3 IPS (standard stacker) 1/2" (12.7mm) web x .775" (19.69mm) feed at 4.5 IPS (standard stacker) 1/2" (12.7mm) web x .840" (21.
User’s Manual—SNAP™ 500 2/1 Printer Other Features - - Downloading of information while machine is operating - Sequenced Fields - Time/Date Stamping (Both month/day/year and day/month/year format) - Life Counts – Through PCMate or Remote Control/Display Module - Operator adjustable: Contrast – Adjustable on printhead Cut position, print position and baud rate – Adjustable through PCMate virtual display or optional remote display - Error Detection of: Stock out, ink out, print head open, feed open, fu
User’s Manual—SNAP™ 500 2/1 Printer 97 11.0 Warranty Policy Avery Dennison Retail Branding and Information Solutions provides the following warranty policy. Scope Warranties against defects from workmanship for equipment and parts manufactured and sold from Miamisburg, OH. Includes time and material except as otherwise noted below. Time − New equipment and parts: 1 year, return to depot. − Refurbished equipment and parts: 90 days − Warranty period starts when equipment ships from selling location.
User’s Manual—SNAP™ 500 2/1 Printer − Warranty coverage is provided “return to depot” by returning the printer to Miamisburg OH or your shipping location. On-site warranty service is available if you purchase a service contract at time of printer purchase. You will not lose the warranty period.
User’s Manual—SNAP™ 500 2/1 Printer 11.2 Option Menu System Flowchart S PRESS AND HOLD VOICE BUTTON UNTIL OPTION MENU BEGINS V PRESS START BUTTON TO ACCEPT THE CURRENT OPTION PRESS VOICE BUTTON TO GO TO THE NEXT OPTION NOTE: PRESS AND HOLD THE VOICE BUTTON AT ANY TIME TO EXIT THE VOICE MENU SYSTEM. PRESS START FOR TEST PATTERNS S V PRESS START TO SET VOLUME V RETURNING TO PRINT MODE. RETURNS TO PRINT MODE.
User’s Manual—SNAP™ 500 2/1 Printer 12.
User’s Manual—SNAP™ 500 2/1 Printer 12.1 Electrical System Schematic AC ENTRY 996293 115V POWER ON / OFF HOT 230V G A NC B NC C NC D NC POWER SUPPLY 24V HARNESSED 631121 SEE NOTE 7 LINE CORD 181134 GROUND L FLYBACK DIODE PART OF 631121 A1 4X +24V 2X N SEE NOTE 6 K1 RETURN NEUTRAL H 2X 581113 581112 MINI FP NO FUSING NO STRAPPING SEE NOTE 5 2X 2X J44 J21 J10 J5 J4 P1 631107-500-2/1-0.
User’s Manual—SNAP™ 500 2/1 Printer 12.2 Harness Connections AVERY DENNISON 581130 – Head Open Sensor, Station 2 631107 REV 0.
User’s Manual—SNAP™ 500 2/1 Printer 103 13.0 Mechanical Assembly Drawings The SNAP 500 comes in various printhead configurations and resolutions. These drawings cover the SNAP 500 2/1 300DPI. SNAP 500 2/1 600dpi differences are shown on a page at the end.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.2 Unwind Parts List ITEM PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.4 Web Guide Parts List ITEM 1 2 3 4 5 6* 7 8 9 10 11 12 13 14 15 16 17 PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.6 Print Head Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 NS PART NO. 585022 581161 991492 117950 635003 631190 990436 585027 585005 991383 581111 990469 117951 991382 991653 581126 DESCRIPTION MOUNT, PRINT HEAD FAN, PRINT HEAD, HARNESSED RIVET PIN, PRINT HEAD PIVOT BRACKET, PRINT HEAD MOUNT PRINT HEAD, 500 2 OVER 1 ROLL PIN, .062 X .375 ASSY, LATCH, PRINT HEAD SCREW, SPECIAL, HEAD LOCK SPRING, EXTENSION POT, CONTRAST CONTROL WASHER, NYLON, .
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.8 Swing Arm Assembly Parts List ITEM PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.10 Ink Unwind / Rewind Arbor Parts List ITEM 1 2* 3A* 3B* 4* 5* 6 7 8 9 PART NO. 596001 586008 586002 586009 586006 991370 991454 991510 117954 990327 DESCRIPTION SHAFT, INK ARBOR, 600 CORE, INK ARBOR, MOLDED BRACKET, CORE STOP (INCH) BRACKET, CORE STOP (METRIC) SHAFT, IN K ARBOR, LOCK SPRING, TORSION, CORE STOP 8-32 X 1/4" THUMB SCREW BALL BEARING , 16mm O.D. x 8mm I.D.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.12 Ink / Unwind Motor Assembly Parts List ITEM 1 2 3 4 5 6 7 8 9 10 PART NO. 117954 117955 126468 581186 593001 596001 631201 990327 991510 991639 DESCRIPTION GEAR-RIBBON 75T GEAR-RIBBON 54T-15T MOTOR - RIBBON MOTOR, STOCK UNWIND W/ EXTENSION SHAFT, UNWIND, 600 SHAFT, INK ARBOR, 600 KIT, FRAME ASSEMBLY, SNAP 500 2/1 E-RING, 5/16 BALL BEARING , 16mm O.D. x 8mm I.D. FLG M2.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.14 Feed Parts List ITEM 1 2 3 4 5 6 7 8 9 PART NO. 105023K 117902 117903 354022 594041 591642 634009-1 634010 634011 10 11 12 13 14 15 16 17 634012 634013 634015 634016 634017 634049 634020 634021 DESCRIPTION IMPRESSION ADJ. KNOB GEAR, PLATEN BALL BEARING SPRING, ECCENTRIC LIFT SHAFT, AUX.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.16 Drive Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.18 Knife Parts List ITEM 1 2 3 4 5 6 7 8 9 10 PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.20 Nip Roller Parts List ITEM 1 2 3 4 5 6 7 8 9 10 PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.22 Covers Assembly Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 NS PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.24 Electrical Components Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 NS NS NS NS NS NS NS PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.26 Turn Bar / Stacker Mount Assembly Drawing ITEM 1 2 3 4 5 6 NS PART NO.
User’s Manual—SNAP™ 500 2/1 Printer 13.
User’s Manual—SNAP™ 500 2/1 Printer 13.28 SNAP 500 600DPI Machine Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 PART NO.
User’s Manual—SNAP™ 500 2/1 Printer AVERY DENNISON Technical Support Product / Services Installation Report Customer: Address: Failure Report #: Service Report #: Failure Reported By: Date: Model #: Serial #: Mfg. Date: Contact: Phone #: Out of Box Failure Total Inches Total Cuts Yes (For office use) (For office use) Within 30 Days of installation Within Warrantee If within Warrantee, which month No ----- Yes Yes No No .
User’s Manual—SNAP™ 500 2/1 Printer 133 14.0 Revision Record Revision 2.0 Revision 2.1 Revision 2.2 Revision 2.3 Date Description Removed CE mark from manual as not required Update FCC ID and moved to page 2 Moved WEEE symbol to page 2 Added section 6.5 Added Tracking to Troubleshooting Guide Added Revision Records Page Added Heading for Section 8.
User’s Manual—SNAP™ 500 2/1 Printer 028028 Avery Dennison 170 Monarch Lane Miamisburg, OH 45342 1-800 543-6650 (In the U.S.A.) 1-800-387-4740 (In Canada) www.averydennison.
