Instruction manual

Maintenance and Troubleshooting

Table 3 (continued)

Imager Troubleshooting

Indication Problem Action

Too little or too much of the Incorrect Image Rectangle. Reselect the Image Rectangle

gel is being acquired. using the Select Image

Rectangle command in the

Image menu’s Acquire

Options.

Unable to acquire one side Mirror is out of position. Call for service.

of the gel. When selecting the

Image Rectangle, that side of

the gel is also not visible.

Acquired image is unusually Camera is out of focus. Call for service.

blurry.

4.6 SOFTWARE TROUBLESHOOTING

4.6.1Memory Problems

Glyco Doc analytical software works with large image files which take up a lot of hard disk and system mem-

ory. Its operations are impaired if there is less than 4MB of system memory available, or if the hard disk is

full. Use About in the Help menu to check for available memory and disk space.

MS Windows’ Virtual Memory -Permanent Swap File is a large hidden file which acts as a buffer for data

storage. It serves the same function as RAM memory. We recommend you have a permanent swap file.

Generally, it needs to be set-up only once. Closely follow the instructions in the MS Windows User’s Guide

to determine if your system has a permanent swap file and, if not, how to create one.

4.6.2Windows

If a particular window can not be located on the screen, check to see if it is toggled off in the Glyco Doc

Windows menu. A window will only be seen if it is toggled on in the menu. A checkmark, next to the

option’s name, indicates the window is toggled on. A Band Table window, however, is only displayed if

bands have been found.

A window may be obscured by the Image Display . For example, if the Zoom Window is placed over the

Image Display, it will be quickly covered by the display. Decrease the size of the image display until the

Zoom Window is found. Then, move the Zoom Window away from the Image Display region by grabbing

and dragging the title bar with the mouse. Because of its size, the Image Display may obscure any other

windows in this way.