Warranty Manual

Bio Bidet 1 Year Warranty
Bio Bidet warrants its products to be free from manufacturing defects under normal use and service for a
period of one (1) years from the date of purchase. This warranty is extended only to the ORIGINAL
PURCHASER.
Our obligations under this warranty are limited to repair or replacement, at our option, of products or parts
found to be defective, provided that such products were properly installed and used in accordance with
instructions. Bio Bidet reserves the right to make inspections as may be necessary in order to determine the
cause of the defect. Bio Bidet will not charge for labor or parts in connection with warranty repairs or
replacements.
Bio Bidet is not responsible for the cost of removal, return and/or reinstallation of products.
This warranty does not apply to the following items: Damage or loss sustained in a natural calamity such as
fire, earthquake, flood, thunder electrical storm, etc. Damage or loss resulting from any unreasonable use,
misuse, abuse, negligence, or improper maintenance of the product. Damage or loss resulting from removal,
improper repair, or modification of the product. Damage or loss resulting from sediments or foreign matter
contained in a water system. Damage or loss resulting from improper installation or from installation of a
unit in a harsh and/or hazardous environment. This warranty gives you specific legal rights. You may have
other rights which vary from state to state.
To obtain warranty repair service under this warranty, you must take the product or deliver it prepaid to our
service facility together with a completed RMA form, or contact a distributor or products service contractor,
or write directly to 7900 S Route 31, Crystal Lake IL 60014.
This written warranty is the only warranty made by Bio Bidet. Repair or replacement as provided under this
warranty shall be the exclusive remedy available to the purchaser. We shall not be responsible for loss of the
product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or
for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense
not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties,
including that of merchantability or fitness for use, are expressly limited to the duration of this warranty.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of
incidental or consequential damages, so the above limitation and exclusion may not apply to you.
Warning! We shall not be responsible or liable for any failure of, or damage to, this plumbing product or
product component caused by either chloramines in the treatment of public water supply or in-tank bowl
cleaners containing chlorine (calcium hypochlorite).
Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings.
This damage can cause leakage and serious property damage.
Return Policy: Bidet seats that have been installed or used are non-refundable due to governmental
regulations pertaining to personal hygiene products. BBC Innovation cannot accept product returns if the
installation hardware kit has been opened or if other signs of use are detected.
How to obtain service:
To obtain repair service under this warranty, you must contact us to obtain an RMA (Return Merchandise
Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the
returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest authorized service
center along with your RMA number and proof of purchase.
To obtain your RMA number and locate the service center location nearest you, call 847.458.2334.