Specifications

53
ETemplate Warranty and Return Policy
ETemplate Photo provides a standard product warranty. Should a question arise
concerning the use of ETemplate, this warranty details the processes that will be used to
determine whether the product is performing to its technical specifications.
If, in the first thirty (30) days after training/delivery, ETemplate Photo consistently
measures outside of the stated industry tolerance of +/- 1/8” over a distance of 12 feet,
the following process shall be used to determine product conformance.
1. The photos and project file from the job shall be sent to ETemplate Systems for
review. The photo quality will be examined and if there are any recommendations
for changes in picture taking processes, they will be noted and returned to you.
2. If the photo quality is good, the project will be reviewed for correctness. Any
processing errors will be corrected, reprocessed, noted and returned to you.
3. If the two above corrective actions do not resolve the issue, we will overnight a
loaner camera to you. You then ship your camera to ETemplate Systems for re-
calibration and testing. If the camera is functioning properly, a test measurement
of a 150” length standard will be performed and used as the final determination of
system performance. These results will be provided to you. If the camera is not
functioning properly, it will be returned to the manufacturer for repair. ETemplate
Systems will then re-calibrate and test the camera as stated above.
4. If the test results from step 3, above, show ETemplate Photo to measure outside
of its stated tolerance, the system may be returned for a full refund.