Technical data

BD / ED / FD 01/2006 page 16/49
5. Should the defect occur within 12 months after delivery, we shall take over all costs necessary for
the repair of the defect, especially transportation, travel and labor costs, in so far as there is no cost
increase due to the product being brought to another location than the place of delivery. However,
we shall decide whether the defect will be repaired at the location where the BINDER product is
operating or whether the BINDER product has to be sent to us. In case the 24 month-period should
be relevant, please send the defective BINDER product at your expense to BINDER or the company
from which you purchased the BINDER product. We shall repair the BINDER product at your
premises only if transportation costs are excessively high. The customer shall be liable for any risk of
sudden destruction or deterioration.
6. Should you have to send back a BINDER product, the BINDER product will have to be supplied in its
original packaging or any similar suitable packaging.
7. All warranty claims as laid down in this document basically become invalid:
− if the defect or fault is caused by repair or intervention by non-authorized persons. With
authorized persons, we mean only Binder service engineers and service engineers of our service
partners.
− the same applies if you have attached non-suitable parts or accessories to the BINDER products,
which are not original BINDER spare parts, and if those parts or accessories have caused the
defect or fault.
− parts that become used due to natural wear and tear, e.g. door seals, lamps, lights (enumeration
not exhaustive)
− defects caused by external intervention like e.g. fall or blow
− defects arising from non-compliance with operating instructions, improper use, abnormal ambient
conditions, overload or absence of care/maintenance
− in the case of devices that were converted or redesigned by non-authorized third parties
− in case of minor deviations from the set quality that are irrelevant to the value and usability of the
device
8. All rights or claims beyond the ones described above, especially concerning the right of
compensation for potential damages which might be caused by BINDER products shall be excluded
provided that such exclusion is not prohibited by governing law.
9. Should you send a BINDER product to us for repair or any other reasons, we shall only accept the
BINDER product upon presentation of a so-called authorization number that has previously been
issued to you. We shall issue the authorization number after receiving your complaint in writing or via
telephone prior to your sending (back) the BINDER product to us. The authorization number will be
issued following the receipt of the information mentioned below:
• BINDER product type and serial number
• Date of purchase
• Name and address of the dealer from which you bought the BINDER product
• Exact description of defect or fault
• Your full address; if possible contact person and availability of that person
• Exact location of the BINDER product
• Contamination clearance certificate via fax in advance!
The authorization number needs to be applied to the packaging in such a way that it can be easily
recognized or be recorded clearly in the delivery documents. For security reasons we cannot accept
your delivery if it does not carry an authorization number!
IMPORTANT NOTICE:
Any warranty repair maintenance or service work may only be carried out by persons or companies being
properly authorized by us. If you do not know an authorized service station, please contact us and we will
name you our service partner closest to you. Otherwise, we will carry out the necessary work ourselves.
Date: November 2003