User guide

Troubleshooting
“Call failed”
appears
Check dialled number is correct, with full
area code
SIM card fitted –
only makes
emergency call
Some SIM cards are thinner than others.
Lightly press the SIM card holder to
ensure a proper contact is made.
The phone is in energy saving mode and
the display has switched off (Note: You
can still receive calls). Press any key and
the display will switch back on.
The mobile phone
display is blank
(screen off)
The phone is switched off. Press Power
On/Off for 3 seconds to switch it on again.
If you are away from your network
provider, your phone may link with
another GSM network.
Phoning outside
your own country
Contact your network provider for
additional costs incurred using the phone
abroad.
You cannot make a call if the phone has
no signal.
If your display says Limited Service or
SOS, the phone cannot receive a signal
from your network, or has run out of
credit, so can only call the emergency
number 112 (or 999).
Can an emergency
call be made
without a signal or
credit?
You can call 112 (or 999) if there is no
credit on your phone.
30