Product Warranty

68
Compression depth seems
off--check by fully
compressing shock
and comparing distance
"x" to that of a new
shock, same part number.
If variance between old
and new shock exceeds
3/8" (10mm), old shock
is defective.
EXCEPTION: STRUT CARTRIDGES
MUST COMPRESS TO THEIR
INTERNAL BUMPSTOP.
Clicking noise, plus
pronounced endplay--when
piston rod is held downwards,
compressed halfway, then
quickly moved up and
down an inch or so in
each direction.
NOITCANOITIDNOC
RETURN PROCEDURES:
Coating of film on shock
body or piston rod.
A completely normal
occurrence, not
defective
NO
REPLACEMENT
NECESSARY.
When a shock has been
determined defective,
or if more sophisticated
testing seems necessary,
return the shock to the
original place of purchase
for warranty evaluation.
FOR PROMPT
REPLACEMENT OR
EVALUATION, YOU
MUST INCLUDE THE
FOLLOWING:
1. All originally supplied
mounting parts.
2. A copy of customer's
proof of purchase.
3. Customer's contact
information.
4. A note clearly
describing the problem
with the shock.
Signs of abuse, improper
installation, broken or
bent rods, collision
damage or modification.
Also, shocks used for
racing or in race cars.
NO
REPLACEMENT
POSSIBLE —
WARRANTY HAS
BEEN
INVALIDATED.
Unbroken piston rod
is separated from
shock body.
INCLUDE NOTE
DESCRIBING
PROBLEM, RETURN
FOR REPLACEMENT.
INCLUDE NOTE
DESCRIBING
PROBLEM, RETURN
FOR REPLACEMENT.
INCLUDE NOTE
DESCRIBING
PROBLEM, RETURN
FOR REPLACEMENT.
CONDITION ACTION
SHOCKS BACKED BY BILSTEIN
Different product lines are backed by different warranties. Please visit our website www.bilsteinUS.com for complete details
on your warranty. There are only a few specific exceptions to this warranty. They include: 1) original equipment shock absorbers-which are
warranted by the original equipment manufacturer, 2) improper installation, 3) racing, driving competition or off-road use, 4) use on modified or
other than Bilstein recommended vehicles, and 5) commercial use.
Bilsteins' liability for a defective shock absorber is limited to replacement of shock with new or reconditioned Bilstein shock absorber.
Rubber mounting hardware and labor chargers are not covered by the warranty.
Note: Other exclusions may or may not apply in certain states or in rare circumstances. Proof of purchase is required to process warranty.
For additional information about our warranty, please contact:
Warranty Service Department
ThyssenKrupp Bilstein of America, Inc.
14102 Stowe Drive
Poway, CA 92064
Phone: [phone]
Fax: [phone]
Webpage: www.bilsteinUS.com
BASIC WARRANTY INSPECTION