User manual

Billion800VGT
TLK/800VGT-v2.5-080523
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25
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ProductSupportandContactInformation
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Mostproblemscanbesolvedbyrunningthediagnosticutilityandfollowingthehelpscreens
asprovided.Pleaserefertothe“RunningadiagnosticTest”sectiononpage21.Theutility
willdiagnoseyourrouter’sconnectionstatusandifaproblemisfounditwillproposeacourse
ofactiontosolvetheproblem.
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Ifyoudonotsucceedinsolvingtheproblemusingthediagnosticsutilitypleasecontacteither
Telkom’sorSizwe’srouterhelpdesk–pleaseseecontactdetailsandoperatinghoursbelow.
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NotethatbothTelkomandSizweRoutersupportpersonnelwillrequestthatyourunthe
diagnostictestandrelaytheresultsbacktothemasthefirststepinthetroubleshooting
process,sopleasehavethisinformationhandy.
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 TelkomADSLsupport: 
  Telephone:   0800375375
  Operatinghours:  24hrs–7daysaweek 
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 SizweRoutersupport: 
Telephone:   0860110041
Website:   www.sizwebroadband.co.za
Operatinghours:  8:00amto17:00pm(workdaysonly)
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Windows98,WindowsNT,Windows2000,WindowsMe,WindowsXPandWindowsVISTAareregistered
TrademarksofMicrosoft.