User manual

Billion800VGT
TLK/800VGT-v2.5-080523
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23
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Troubleshooting: 
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ProblemDescription1:

MyBillion800VGTrouterdoesnotsuccessfullysyncwithmyADSLline.(TheADSL
LEDkeepsflashing).

Solution:
1) Makesurethatyouhavecorrectlyconnectedtherouter’s“ADSL”porttothered
ADSLportofyoursplitterusingthesuppliedRJ-11telephonecable.Pleaserefer
tothehardwareinstallationoverviewdiagramonpage8.
2) ConfirmthatyourADSLservicehasbeenactivatedonyourtelephoneline.
3) Iftheproblempersists,reportthelinefaulttoTelkom-0800375375).
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ProblemDescription2:
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NothinghappenswhenIinsertmyCDintomyCDdrive.
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Solution:
Yourcomputermaynotbesettoauto-runCDsyouinsert.TomanuallystarttheEasy
Setup Wizard, click on “Start” and then “Run”.When the screen below opens, click
“Browse”.



Navigate to the CD drive containing the installation CD for the Billion 800VGT and
double-click the file “autorun.exe” and then click “OK”. This will install the Billion
800VGTUtilitiesthatwillenableyoutosetupandmanageyourrouter.
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ProblemDescription3:
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AfterIhavecompletedtheinstallationprocess,IstillcannotbrowsetheInternet/my
oldconnectionpopsupaskingmetoestablishtheconnection.

Solution:
YourInternetExplorerbrowserisstillsetuptoconnecttotheInternetusingadial-up
accountsuchastraditionalanalogueorISDN.Pleasechangethissettingto“Never
Dial a Connection”. You will find this setting on the browser's "Internet Options"
window. Click on Start> Control Panel> Internet Options, then click on the
Connections tab. Now check the “Never Dial a Connection” option, and then click
"OK".
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If the problem persists, click the “Setup” button in the top-right corner of the
Connectionstab.Select“ConnecttotheInternet”, “SetupmyConnectionManually”,
“Connectusingabroadbandconnectionthatisalwayson”,thenclick"Finish".
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