User manual

QuickStartGuide
TLK/800VGT-v2.5-080523   
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 When contacting Sizwe router support, the helpdesk
technicianwillalways,asastartingpoint,askyoutorun
thisapplicationandrelaytheresultstohim/her.
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 It is therefore recommended to first run this diagnostic
test and follow the help provided to try and rectify the
problembeforecontactingsupportservices.
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 The Diagnostics test can be opened from the desktop
icon.ThiswillautomaticallyruntheDiagnosticstestand
displ
aytheresults.
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RunningaDiagnosticsTest
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1. The diagnostics test will perform several checks on the current connection
statusofyourBillion800VGTsetup.Itisaveryusefultoolthatwillenableyou
totroubleshootyoursetupyourself.
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2. Click on the “Diagnostics Test” icon on the utility main menu (refer to the
“Usingthemanagementutility”section).Thefollowingscreenwillbedisplayed:
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3. Clickthe“RunDiagnostics”buttontostartthetest.Onebyonetheitemswill
betested,andshouldoneofthechecksfail,ahelpscreenwillappearthatwill
assistyouinrectifyingthespecificproblem.
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4. MostofthechecksarecriticaltoyourInternetconnectivityandwillcausethe
diagnosticstesttohaltinorderforyoutorectifythespecificproblemfirst
beforeallowingyoutocontinuethediagnostictesting.Twoexceptionstothis
aretheWirelessandVoIPchecks,asyoumighthaveoptedtodisablethe
wirelessfeatureornotregisteraVoIPaccount.
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5. Somecheckswilldisplayusefulinformationonsuccessfulcompletionofthe
Diagnosticstest.
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