Instruction manual

Problems with the WAN Interface

Problem Corrective Action

Initialization of the

PVC connection

(“linesync”) failed.

Ensure that the telephone cable is connected properly from

the ADSL port to the wall jack. The ADSL LED on the front

panel of the router should be on. Check that your VPI, VCI,

encapsulation type and type of multiplexing settings are the

same as those provided by your ISP. Reboot the router. If you

still have problems, you may need to verify these settings

with your ISP.

Frequent loss of

ADSL linesync

(disconnections).

Ensure that all other devices connected to the same

telephone line as your router (e.g. telephones, fax machines,

analogue modems) have a line filter connected between

them and the wall socket and ensure that all line filters are

correctly installed and the right way around. Missing line

filters or line filters installed the wrong way around can cause

problems with your ADSL connection, including causing

frequent disconnections.

Problems with the LAN Interface

Problem Corrective Action

Can’t ping any PCs

on the LAN.

Check the Ethernet LEDs on the front panel. The LED should

be on for a port that has a PC connected. If it is off, check the

cables between your router and the PC. Make sure you have

uninstalled any software firewall for troubleshooting.

Verify that the IP address and the subnet mask are consistent

between the router and the workstations.