Warranty

ManualsBrandsBig Ass Fans ManualsCeiling FansL Series 52 in. Integrated LED Indoor Cocoa/Black Ceiling Fan Works with Alexa

USA

2348 Innovation Drive

Lexington, KY 40511, USA

877-244-3267

859-233-1271

CANADA

6300 Northwest Dr, Unit 3

Mississauga, ON

L4V 1J7, Canada

844-924-4277

AUSTRALIA

35 French St

Eagle Farm, Brisbane

QLD 4009

1300 244 277

SINGAPORE

18 Tampines Industrial Crescent

#06-07

Singapore 528 605

65 6709 8500

MALAYSIA

No 4, Jalan Jururancang U1/21A

Hicom Glenmarie Industrial Park

40150 Shah Alam, Selangor, Malaysia

603 5565 0888

1. Visiting the Big Ass Fans website and submitting a technical support form; or

2. Calling the Technical Support phone number listed for your region.

If the Big Ass Fans Technical Service Representative determines that the warranty claim may be valid and that a replacement part or product is required, he

or she will process the claim. You will be responsible for shipping the product and all insurance, freight, or other transportation charges to the relevant Big Ass

Fans Service Center. Your product should be properly packed to avoid damage in transit since Big Ass Fans will not be responsible for such damage.

Big Ass Fans will ship the repaired product or replacement to you at no charge; however, you are responsible for the cost of removal and reinstallation. Big

Ass Fans reserves the right to use refurbished components in the repair of your fan.

CONDITIONS

1. Big Ass Fans reserves the right to make the final determination, based on its own evaluation of the fan and all its components, as to whether:

a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse on the part of the

customer as set forth under the exclusions detailed in this Warranty;

b. Noise heard during operation is within normal operating levels, in which case this Warranty would be inapplicable. Note: Certain electrical, motor, or

other operating noise may be impossible to eliminate due to the fan design and/or site conditions. Dissatisfaction with normal operating noise levels is

not covered by this Warranty, and return of any fans for this reason will be subject to Big Ass Fans’ Return Policy.

c. Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service, or any other unknown or unforeseen

condition that affects the proper operation of the products) improper application, or improper installation is determined to be the basis for the failure.

d. The problem or defect is material and requires action under this Warranty; and

e. The remedy of repair, replacement, or refund is appropriate.

2. If Big Ass Fans determines, in its sole discretion, that the appropriate remedy under the Warranty is a refund, the refund amount will be limited to the

price paid by the customer for the product alone, and under no circumstances will it include the cost of labor, shipping, handling, packaging, or any other

incidental or consequential costs incurred or anticipated by the customer.

3. With respect to replacement or repair rendered, Big Ass Fans reserves the right to use replacement parts that are refurbished. Big Ass Fans warrants

that the parts replaced or repaired, whether or not they have been refurbished or are original equipment, will operate properly and be free from defects

in materials and workmanship for a period of 90 days from the date of shipment to the customer, or for the remainder of the original warranty period,

whichever is longer

4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing components or that

has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to replace missing or modified

parts and to return the fan to its original factory condition.

WHAT IS NOT COVERED (EXCLUSIONS)?

No other written or oral warranties apply, and no employee, agent, dealer, or other person is authorized to give any warranties on behalf of Big Ass Fans.

ATTENTION: Under no circumstances will Big Ass Fans be responsible for remedial work necessary to correct installation procedures by others that do not

conform to those established by the instructions, codes, and standards described under items 2 through 3d below.

1. Units purchased from any entity other than Big Ass Fans or a Big Ass Fans Factory Authorized Dealer.

2. Units or components where the serial number or part number sticker has been removed or defaced.

3. Defects, malfunctions, failure or physical damage caused by unauthorized service/parts and improper installation, adverse site conditions (including, but

not limited to, excessive heat, dust or humidity, unstable electric service, or any other unknown or unforeseen condition that affects the proper operation

of the products), mishandling, modifications, or damage while in your possession including failure to provide reasonable and necessary maintenance,

which shall include, but not be limited to:

a. Failure to follow the required installation procedures specified in the Big Ass Fans-supplied installation instructions and in all other documentation

supplied with the fans and related equipment;

b. Failure to follow all relevant codes and ordinances including, but not limited to, any applicable electric codes or similar codes and other jurisdictional

(including provinces and localities) local building codes;

c. Failure to follow electrical engineering industry standards regarding the approved method of installing solid-state electrical equipment having the

characteristics of the fan, the fan control, and their related components, even if such standards are not specifically referenced in any instructions or

literature supplied by Big Ass Fans;

d. Failure to use properly all installation and mounting hardware supplied or approved by Big Ass Fans;

e. Any modification or alteration of, or adjustment to the fans, fan control, and/or mounting and installation hardware and/or any disassembly of the major

components of the fans and fan controls for any purpose whatsoever, including any attempt to diagnose and/or repair any problem, without prior

written authorization from Big Ass Fans’ Technical Support Department;

f. Misuse, abuse, accidents, unreasonable use, or Acts of God;

g. Incorrect electric current, voltage, or supply;

h. Failure to use fan controls supplied by Big Ass Fans unless:

i. Big Ass Fans’ Technical Support Department has provided written permission prior to installation; and

ii. The fan controls are built, operated, and maintained according to specifications provided to and approved by Big Ass Fans’ Technical Support

Department.

i. Failure to perform periodic maintenance as detailed in the instructions supplied with the fan and provided on the Big Ass Fans website. Big Ass Fans

recommends examining the ceiling fan suspension system at least once every two years.

4. Consequential or incidental damages sustained by any person, entity, or structure as a result of any breach of these warranties, except where such