Specifications

SWITCHware System Administration Manual94

Refresh Interval:

Screen refresh timing (in seconds)

C:$VALUE

number of completed calls

A:$VALUE

Number of abandoned calls

Member:

Member (Agent) belonging to the queue.

Calls:

Number of the calls agent has answered

Last Call:

Time (in minutes) agent has spent on last call

Caller:

Details of the current caller waiting in the queue

Waiting:

Time (in minutes) caller is waiting in the queue

12.6 Live Channels

Live channels monitoring details are displayed here.