Specifications

SWITCHware System Administration Manual90
© 2003-2008 Bicom Systems
Status
Extension status values are online and offline. An authorised user can also filter extensions through its status.
IP
The IP address at which an extensions UAD is operating from.
On Call
This informs whether an extension is on call or not. Image is
RED
or
GREEN
.
RED
when extension is not on a call.
GREEN
when extension is on a call.
Refresh Interval
Refresh interval sets a time value in seconds how often the browser should obtain data from the
SWITCHware server.
Protocol
Monitored extensions can be filtered by protocol. Default is set to "All" although a user can set the filter to
one of the available protocols listed in select box.
Channels
During the period that the extension is in use (on a call), the channels column becomes visible showing the
current channels available. The Channel's information is used with actions in order to perform various actions
on a given channel.
ACTIONS:
Listen
While extension is in use, an authorised user can select a channel and click on "listen". This action will prompt
an authorised user for its extension. As long as the user is authorised to listen (monitor) the authorised users
extension corresponding to the selected channel will ring allowing the user to listen to the monitored
extension call.
Transfer
Transfer allows an authorised user to transfer any of the current calls