Specifications

Queues 81

This field specifies an announcement to be played for the member as soon as they answer a call.

Typically, this is an indication of how the call should be answered. This is useful when agents or

members are accepting calls from more than one queue.

Timeout:

Specifies how long the phone will ring before a timeout is considered.

Retry:

Specifies how long the system waits before trying all the members again.

Wrap-up Time:

After a successful call, this will determine how long to wait before sending a potentially free

agent/member another call (default is 0, or no delay).

Agent Called Events:

Server can generate "Agent Called Events" when an agent/member is connected. Enabling this feature

may generate a large amount of extra manager events.

10.1.1.6 Incoming Options

Incoming options as described below:

· 't' — allow the called user to transfer the calling user.

· 'T' — allow the calling user to transfer the call.

· 'd' — data-quality (modem) call (minimum delay).

· 'H' — allow caller to hang up by hitting *.

· 'n' — no retries on the timeout; will exit this application and go to the next step.

· 'r' — ring instead of playing MOH.

10.1.1.7 Exit Digit