Specifications

SWITCHware System Administration Manual80
© 2003-2008 Bicom Systems
10.1.1.5 Agents
User agent settings are configured from this section.
Ring Strategy:
This field specifies how the calls are processed to the agents or members. Valid strategies include:
·
ringall (Ring all available agents/members until one answers (default)).
·
roundrobin (Take turns ringing each available interface in a round).
·
leastrecent (Ring the agent/member which was least recently called by this queue).
·
fewestcalls (Ring the agent/member that has had the fewest completed calls from this queue).
·
random (Ring a random agent/member).
·
rrmemory (Same features as round robin but remembers where the last ring stopped.
Announce: