Specifications

SWITCHware System Administration Manual78
© 2003-2008 Bicom Systems
10.1.1.1 General
General fields are all the fields required to have the Queues system operate correctly and most are required.
Redirect Extension:
The number all call on queues will be redirected to.
Rings To Answer:
The number of rings the caller will hear before being answered.
Group:
From here you can choose what will be the number of group members. It can be between 1 to 10.
Max Wait Seconds:
Maximum number of seconds that callers are to wait in a queue.
Max Wait Extension:
After "max wait" seconds, the caller will be re-directed to the "max wait extension."
Join Empty:
If you wish to allow queues that have no members currently to be joined, set this to "Yes".
10.1.1.2 Position Announcements
Following options allow setting of queue position announcements.
Announce Hold Time:
This field enables "Announce Hold Time." The following options are available:
·
Yes (This will enable the Announcements.)
·
No (This will disable the Announcements.)
·
Once (This will play the Announcement once to each person in the queue.)
Announce Frequency: