Specifications
Queues 75
© 2003-2008 Bicom Systems
Queue Name:
Queue name
Queue Number:
This field is auto-generated
Max Callers:
This is a required field and will set the maximum number of callers to be held in the queue
Music On Hold:
This field allows a selection of a music class for this queue
Agents (All users):
The Agents text box lists all system extensions allowing any of the extensions to be assigned as an
agent
Penalty:
A priority of which members are called by the system
Add Agent:
Add Agent adds a system extension onto the queue as an agent
Agents:
Agents text box lists all currently assigned agents
Remove Agent:
Remove Agent removes an extension from the queue as an available agent