Specifications

SWITCHware System Administration Manual74

10 Queues

When the calling party is busy a queue will provide a voice prompt informing the caller that the line is

busy. At this moment, it will tell the caller, their queue number. If two or more parties are trying to get a

busy party, information about their queue status will be given to them. This reminder will be heard every

60 seconds.

When a busy party ends its call, the first call waiting in the queue will be established and all other

parties waiting in queue will be informed of their queue order.

10.1 Add/Edit Queue

Clicking on "Add/Edit" Queue will open standard options shown below.