Specifications

IVR 69
© 2003-2008 Bicom Systems
9.2.1 IVR Options
IVR (Interactive Voice Response) greets callers with a customised greeting message offering callers a
choice of one of the available options. Once the caller has pressed a digit the IVR will call the desired
destination.
IVR status allows for an IVR to be set to "on" or "off". Default is "on", which means that the IVR will
greet and manage incoming calls.
Status:
This field will enable or disable the specified IVR. If "on" is selected, IVR is managing all incoming calls.
Operator Extension:
If IVRs status is set to "Off", all incoming calls will be re-directed to the "operator extension".
9.2.2 General Settings
General fields are all the fields required to have the IVR system operate correctly and most are required.
Response Timeout:
If caller does not press any digit after "Response Timeout" the IVR will re-direct the call to "Timeout
Extension"
Digit Timeout:
Digit timeout in seconds. This is the number of seconds the IVR will allow a caller to wait between
entering the digits.
Rings to Answer:
The number of rings the caller will hear before the IVR answers.
Timeout Extension:
If the "Response Timeout" has been reached then the caller will be re-directed to the "Timeout
Extension".
9.2.3 Operation Times
Operation times set the times between which date/time is an IVR operational. By default it is set to off. If
set to "On" each time slot and other fields become required fields/