Specifications

Troubleshooting 179

20.2.3 Working Offline

After logging into the interface, it says: Working off line?

THINGS TO TRY:

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Right, so SWITCHware is not running. So what do you do?

You go to the box and see if it is up and running

ps fax

If it is up and running, means it is a NETWORKING PROBLEM.

If it is not up and running, you identify the problem with this:

sh/switchware dreload or sh/switchware drestart

reload is for reloading the php binary only

restart is for restarting everything (tftp, mail, modules, asterisk)

I cannot say what can be the problem if it is not running. Mostly it is

an issue with licence (MAC address).

so now we are back to networking problem.

netstat -an | grep 10001

tells you on which IP it listens. If it is any different to the web

interface you have a problem. You always go and check the

/home/sitemanager/sm/etc/hosts

if it the hostname which is being used in the licence.

If you are trying to connect to remote SWITCHware, you can always try to

telnet to that SWITCHware.

telnet <IP> 10001

and see if it works. When you are there enter 'quit'

and you are out. If you cannot connect, it could be that remote host has

networking

,firewall issues.

20.2.4 Why Cisco 7960 Phone Registration Drops?

SIP phone registration drops because of a bug in 7.5 SIP software. Phones drop the registration and cannot

re-register. Phone reboot can force them to re-register for a time. 7.4 SIP software doesn't seem to have

that problem. It is not clear at this time where exactly this issues starts.