Specifications

SWITCHware System Administration Manual178
© 2003-2008 Bicom Systems
20 Troubleshooting
In this chapter we will cover:
- Installation
- System
- Zaptel Trunks
20.1 Installation
We got the mail with wget to download for tarball installation , however it says forbidden
maybe because we tried to download from our account?
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Tarball installs are set for one download only, hence you will get such message. Please contact support in
order to re enable the download.
20.2 System
In this chapter we will cover:
- The menu is not accessible
- Out of Sync
- Working Offline
- Why Cisco 7960 Registration Drops?
20.2.1 The menu is not accessible
After logging in, the whole or some parts of menu is not visible?
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This means that license is incorrect hence not showing all parts of the menu.
Please contact support!
20.2.2 Out of Sync
Error message:
127.0.0.1: ERR: Timestamps do not match. File 'extensions.conf' is out
of sync.
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This message Means that the timestamp (modification timestamp - mtime) of
the
file in database is different from the file that is stored in /etc/asterisk
folder.
It usually means that somebody has modified the file manually (either by
actually modifying it or copying it from other place) and not thru the
web interfaces.
RESOLUTION:
Press "Save" to save current file from database to the server.
Press "Import current file" to import current file from the server into
database.