Specifications

Settings 161

17.10 File System

All logs, recordings, CLI and CLIR files are stored on local file system. Some of these files can grow to a size

which will not leave any space left on the system. This section provides you with a tool to manage how and

when these files should be rotated or deleted in order to prevent such scenario.

Rotating Files

Rotating files are not deleted but rather rotated over period of time allowing access to those files

Removing Files

These files will be permanently deleted as specified by the time period.

17.11 Music on Hold

Music on Hold is a music or advertisements played to the callers while they are waiting for agent, user

etc.

By default, a list of available music on hold "classes" will be displayed. To view the music content

currently on the system, click the Content tab on the top left hand portion of the form. In order to add

"Content", we need to have a class created. Let's take a look at how we can add Music on Hold options.