Specifications

Settings 159

17.8 Access Codes

Access codes provide system user with access to essential system or enhanced services. Access codes can be

of dynamic or static type. Dynamic access codes values can be customised just by changing its value as

apposed to static type where customising is not possible.

DYNAMIC ACCESS CODES

Voicemail

Access code allowing access to the voice mail box. This access code asks user only for the PIN since it already

has extension information from callers Caller ID.

Agent Login

Agent login allows logins into a queue or queue group.

Format for this operation is: $ACCESSCODE/$QUEUENO.

Example: Joe ( ext. 100) to be able to login into Sales queue (queue 301) needs to dial: "*200301"

Agent Logout

Agent logout allows logging out of a queue or queue group.

Format for this operation is: $ACCESSCODE/$QUEUENO.

Example: Joe ( ext. 100) to be able to log out of Sales queue (queue 301) needs to dial: "*201301"

AA Greetings

AA getting records a greeting to be used in IVR. Format of recording is: greeting-$DATE/TIME

Example: Joe recorded a greeting at 19.48 hrs on March 18th. Recorded file will be named:

"greeting-Mar-18-2005-19-48"

Last Caller