Installation guide

Transaction Box Overview 99

Configuring How Messages are Taken for a Transaction Box

Configure how messages are taken for transaction boxes on the Messages page. This includes setting the maximum

length of a message, if callers can leave urgent messages, and the action the system takes after taking a message.

Specify the action the system takes after recording the message. If the system is set to take a message, specify

whether callers can edit their messages or mark messages urgent.

To configure how messages are taken for a transaction box

1. In the Navigation Pane, click Call Management > Transaction Boxes > Messages.

For detailed field information, see the Call Management > Transaction Boxes - Messages table.

2. Select the message settings.

3. Configure the After Taking a Message settings.

4. Click Save.