Installation guide

Transaction Box Overview 97

Configuring Transaction Box Greetings and Action After Greetings

Transaction box greetings are recorded and stored on the transaction box Greetings page. If call transfer is turned off or

if the extension is busy or unanswered, the system plays the active greeting. The system then takes the after-greeting

action defined.

When a caller does not press any touchtone keys during the greeting, the messaging system takes the after-greeting

action defined on the Greetings page.

NOTE

ONLY THE TRANSACTION BOX OWNER CAN CHANGE GREETINGS USING A PHONE. SEE Record Transaction Box or Voice Detect Box

Greetings Using a Phone.

To record transaction box greetings from the Administration Console

1. In the Navigation Pane, click Call Management > Transaction Boxes > Greetings.

For detailed field information, see the Call Management > Transaction Boxes - Greetings table.

2. Set and record the day, night, and alternate greetings.

3. In the After Day Greeting and After Night Greeting groups select the settings.

For information about each of the settings, see the Call Management > Transaction Boxes - Greetings table

When Take a message for a group or Route to are selected specify the system ID or click Search to find and

select a group system ID.

NOTE

TO BE USED FOR OUTSIDE CALLER GROUP MESSAGING, THE NAME OF THE GROUP MUST NOT EXCEED TEN CHARACTERS AND CANNOT

INCLUDE ANY NUMBERS OR SPACES.

4. Click Save.