Installation guide

System Operator Overview 88

Assigning a System Operator Box to a Port

Multiple operators can be created by configuring a transaction box for each port receiving incoming calls. When callers

press 0 (zero) during a messaging system conversation they are routed to a second operator. Multiple operators are

used to support systems with two or more languages, systems shared by two or more businesses, or other special

applications.

Designate Port 1 to receive all calls that come to the phone number advertised as a Spanish language line. Then assign

the system operator box owned by the Spanish speaking operator to Port 1.

To assign a system operator box to a port

1. Add a transaction box for the second operator, and note the box system ID.

See Adding a Transaction Box.

2. In the Navigation Pane, click Call Management > System Operator Box > Profile.

3. In the Alternate system IDs for special operators on each port field, type

For example

1-2=131

Ports 1 and 2 forward to system ID 131.

4. Click Save.