Installation guide

System Operator Overview 87

Configuring How Messages are Taken for the System Operator Box

Use the System Operator Messages page to control how the system takes messages for the system operator box: set

the maximum length of a message, if callers can leave urgent messages, and set the action the system takes after

taking a message for the box.

After the operator has heard a message, the messages can be manually deleted or left for the system to automatically

delete the messages. The automatic delete is configured on the System > Configuration > Public Messages page in the

Keep archived messages field.

To configure how messages are taken for the system operator box

1. In the Navigation Pane, click Call Management > System operator box > Messages.

For detailed field information, see the Call Management > System Operator Box - Messages table.

2. Select Allow callers to change messages they just recorded to let callers change messages. Clear the check

box to prevent changes to messages.

3. Select Allow callers to leave urgent messages to enable unidentified callers to mark a message as urgent.

• Select Mark all messages urgent to have all system operator box messages delivered as urgent.

NOTE

THIS SETTING IS GRAYED OUT IF Allow callers to leave urgent messages in IS NOT SELECTED.

4. Type the maximum length, in seconds, of messages from an unidentified caller. This setting applies only if the after

greeting action selected on the Greeting page is Take a message.

5. In After taking a message select one of the following settings:

NOTE

IF YOU DID NOT SELECT Take a message ON THE GREETINGS PAGE, THESE SETTINGS ARE GRAYED OUT.

• Route to. Route the caller to another system ID. Type the system ID or click Search to find and select a

system ID.

• Route to operator. Route the caller to the system operator box.

• Hang up. Disconnect without saying good-bye.

• Say bye. Plays a prompt asking if the caller needs further assistance, pauses to wait for the caller to make a

selection, if there is no response, says good-bye and disconnects.

• Restart. Return the caller to the opening greeting box. This setting is not recommended.

6. Click Save.