Installation guide

System Operator Overview 84

Configuring System Operator Box Call Transfer

After a caller is connected to the system operator box, the system operator box takes control of the call and applies the

transfer-greeting-action rules configured for the box. Call transfer settings determine how the phone and messaging

system interact during a call transfer.

To configure call transfer

1. In the Navigation Pane, click Call Management > System Operator Box > Call Transfer.

For detailed field information, see the Call Management > System Operator Box - Call Transfer table.

2. To transfer operator calls during business hours, select Day-transfer to and type the operator extension.

For example, for daytime business hours, turn on call transfer and enter the operator extension in the

Day-transfer to field. For nighttime hours, turn off call transfer and record a night greeting explaining that the

caller has reached the office after normal business hours.

CAUTION!

FOR SV8300 PHONE SYSTEMS CLEAR THE Day-transfer to FIELD IF YOUR REGION DOES NOT SUPPORT ZERO FOR THE OPERATOR.

3. To transfer operator calls during nighttime hours, select Night-transfer to and type the system extension.

4. Select a call transfer type from the Transfer Type list:

• Await Answer The system transfers the call to the extension if the call is answered within the number of

rings specified in the Wait for…rings field. If the subscriber phone is busy or goes unanswered, the system

plays the greeting and then takes the after-greeting action.

• In the Wait for … rings field, type the number of times the extension rings before the call is transferred.

This setting must be one less than the number of rings set on the phone system. The number should not be

set to less than three.

• If the number of rings is greater than zero, then the Allow holding, VOX holding, and Transfer Options are

activated. Select Allow holding to enable call holding. Select the appropriate call transfer settings in the

Transfer Options section. Active only if Await answer selected.

• Wait for ringback The system transfers the call to the extension if a call is answered within the number of

rings specified in the Wait for...rings field. If the call is not answered within the specified number of rings, the

call is released to the phone system.

• In the Wait for … rings field, type the number of times the extension rings before the call is transferred.

This setting must be one less than the number of rings set on the phone system. The number should not be

set to less than three.

• Release The system releases the call after dialing the extension or phone number. If the subscriber phone is

busy or goes unanswered, the caller can leave a message if the phone system is configured to transfer the call

using call forward to personal greeting.

NOTE

THE RELEASE TRANSFER TYPE IS RECOMMENDED FOR THE SYSTEM OPERATOR BOX. HOWEVER, IF THE OPERATOR CONSOLE DOES

NOT SUPPORT UNLIMITED camp-on calling, USE THE Await Answer TRANSFER TYPE.

5. Click Intro prompt to record a greeting. If a greeting is not recorded, callers might incorrectly assume they have

been disconnected. A greeting has not been recorded if 00:00 appears on the button.

See To record or rerecord a voice name or greeting on the Administration Console for details.

6. Click Save.